5284134 – Web Content Editor (Information Technology)

Carrington Blake Recruitment; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Web Content Editor based in the City of London. The role is temporary with the possibility of becoming permanent, involving editing and curating web content while ensuring compliance with accessibility standards. The ideal candidate should have significant relevant experience, effective communication skills, and a collaborative mindset. This is a hybrid position requiring office presence for up to 3 days a week, with a competitive hourly rate of £22.14.

Qualifications

• Significant experience in a similar role.
• Strong understanding of accessibility and usability best practices.
• Ability to communicate technical issues to non-technical stakeholders.

Responsibilities

• Edit and curate content on the Council's website.
• Monitor website performance and address any issues.
• Provide guidance to content owners.

Skills

Effective communication skills

Customer focused

Attention to detail

Organizational skills

Knowledge of web management

Experience in stakeholder management

Basic HTML knowledge

Familiarity with web analytics

Education

5 GCSEs, Grade A-C in Maths and English

Tools

Drupal CMS

Web development tools

Job description

Job Overview

£22.14 an hour

This is a temporary service facing role (initially for 3 months) with opportunity to work with a variety of services across the organisation. Previous local government or similar organisation experience would be beneficial. The position will be made permanent in time and there will be an opportunity for post holders to apply for the permanent role.

Shortlisting will begin this week, and interviews are expected on November 26th and 27th. We are looking at a start date for the successful candidates on December 1st.

It is a hybrid position working coming into the office up to 3 days and week and working the remaining 2 days from home.

Part of the interview process includes a co-editing exercise and we will explain that during the interviews.

Job Purpose

As a web content editor, you will play an integral role within Web Services.

Responsibilities

• Work closely with stakeholders and team members to ensure our content is evidence based, user centred and continually optimised.
• Be responsible for editing and curating content on the Council’s website.
• Support the wider communications team with content for the Council’s intranet and social media presence.
• Support and provide guidance to web page content owners, ensuring content is relevant, up to date, accessible, easy to understand and consistent.
• Identify and refer technical issues to the relevant teams within the Council.
• Ensure content standards are maintained with particular emphasis on accessibility, security, risk and exposure.
• Ensure content standards, guidance, style and banding guidelines for the Council are met.
• Articulate the value of content design, supporting and coaching content owners across the Council to understand the connection between excellent content and excellent service/experience.
• Have a detailed, up to date understanding and practical knowledge of the digital communications landscape and identify the best ways to reach different audiences.
• Ensure all digital communications activities comply with GDPR, the Code of recommended practices on Local Authority Publications and any other relevant legislation or guidance.

Description of Duties

• Working alongside the Digital Production Manager, plan and update content work and support content owners with guidance.
• Monitor the performance of the website against targets and take proactive corrective actions to ensure standards are met.
• Actively review our weekly/monthly website analytic reports and fix broken links, typographical errors and proofread and edit spelling, grammar and syntax.
• Raise and report on any bugs in a timely manner ensuring minimal impact to the online customer experience.
• Act as a knowledge base for website applications such as the Drupal Content Management System (CMS) and any other channel maintenance and reporting tools in use.
• Work with third party suppliers to ensure a smooth running of the website.
• Be responsible for assisting, supporting content owners on web related subjects and systems.
• Maintain the look and feel of the website in accordance with corporate style guidelines and best practice.
• Respond to web content enquires and complaints in SLA and support content owners and other teams deal with feedback on website and online transactions.
• Contribute to digital projects as directed by the Digital Production Manager.
• Provide input into business cases, reporting documents, project planning and risks and issues log as required.
• Ensure issues regarding the delivery and quality of online channels and their content are addressed in a timely manner.
• Ensure the Council digital communications are delivered with a commitment to equality, diversity and inclusion.
• Support the set up of new website/microsites.
• Take responsibility for own personal and professional development ensuring that technical knowledge and skills are current and meet the needs of the role.
• Comply with the Council’s legal requirements under the General Data Protection Regulation (GDPR), Freedom of Information Act, the Privacy and Electronics Regulations and Information Security Standards.

Equal Opportunities

Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.

Qualifications

Minimum 5 GCSE, Grade A-C in Maths and English

Skills, Experience and Attitude

Essential:

• Significant experience in a similar role
• Highly developed and effective communication skills – oral and written
• Customer focused
• A strong commitment to honesty and openness. Treating people consistently fairly and with respect.
• An eye for detail with a collaborative and flexible approach
• You’ll be enthusiastic about promoting a user-centred way of working within the department and beyond. Your capacity for feedback – both giving and receiving – will be infinite.
• Highly organised; The ability to manage your own workload and competing priorities to meet deadlines
• Demonstrable knowledge and fine understanding of website management (site structures, mapping etc)
• Excellent understanding of good web writing practice. Basic HTML knowledge
• Strong knowledge of the technological platforms necessary to support the Councils website.
• Strong knowledge of web analytics concepts and software for their operation use
• Extensive knowledge of best practice in online communications including usability and accessibility
• Working knowledge of web languages and technology such as HTML, CSS, XML, CMS and web development tools
• Excellent understanding and experience of the configuration and management of websites to agreed service requirements and technical specifications.
• Experience of submitting support tickets for website bugs and issues.
• Excellent experience of stakeholder management
• Ability to interpret web data
• Ability to prioritise work in line with delivery and business priorities
• Experience of forming and sustaining relationships across the Council and with external partners
• Strong understanding of technology requirements and good awareness of key trends and developments in the internet industry and potential commercial and operational implications
• Identifies key stakeholders, tailoring communication to their needs, and works with teams to build relationships whilst also meeting user needs. Can take opposing views to reach consensus. Understands how to work with stakeholders and contributes to improving these relationships, using evidence to explain decisions made.
• Able to define strategies and policies, providing guidance to others on working in the strategic context. Evaluates current strategies to ensure business requirements are being met and exceeded where possible.
• Able to work autonomously
• Ability to communicate and generate understanding on technical issues to non-technical stakeholders
• Ability to translate non-technical requirements into online solutions
• Able to think, plan and develop creative innovative online content for complex issues
• Able to establish positive relationships with Council colleagues that generates mutual confidence and respect.
• Ability to develop influential relationships with internal and external customers and partners
• Able to assess and evaluate risk and manage work schedules accordingly and to elevate where necessary
• Able to plan and schedule work to support wider project plans.

If you think this job role is for you, please send your CV to [e-mail]