5275356 Voids Maintenance Officer

Carrington Blake Recruitment; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is looking for a Void Maintenance Officer responsible for utility meter queries and lock changes for properties. The ideal candidate should have maintenance experience and a strong understanding of utility systems. This role requires attention to detail and effective communication skills. You will work closely with Housing services to enhance quality and customer satisfaction.

Qualifications

• Extensive experience of maintenance repairs.
• Extensive experience as a maintenance officer/handy person.
• Experience of carrying out pre-tenancy checks.

Responsibilities

• Conduct first lock changes for all void properties.
• Record gas and electric meter readings.
• Provide detailed updates and reports to the Void Works Administrator.

Skills

Maintenance repairs

Utility meter knowledge

Communication skills

Strong IT skills

Attention to detail

Education

GCSE pass in English and maths

Job description

JOB DESCRIPTION

• Job Title: Void Maintenance Officer
• Directorate: Housing and Social Investment
• Service: Housing Management
• Grade: E
• Employees directly supervised: (if applicable)
• Family Tree (job titles only): (none listed)

Job Purpose

• Responsible for carrying out all required lock changes and resolving utility meter queries for properties that are owned by RBKC and are to be rented under the council’s allocation scheme ensuring that void properties are let safely and efficiently whilst ensuring that performance targets are met and that value for money is achieved.
• Responsible for the accurate recording and logging of utilities including gas and electricity meter information at the beginning and throughout the void process.
• Responsible for resolving any meter queries including any debts on either the gas or electricity meters, ensuring that these debts are cleared in a timely manner in order for void work to proceed.
• Carry out tenancy ready checks after the void work has been completed.
• Carry out minor repairs as and when required whilst ensuring high standards and effective use of materials.

Description of Duties

• Conduct first lock changes for all void properties, including the installation of key safes and key codes within the agreed KPI of 24hrs.
• Ensure accurate tracking and delivery of keys to the appropriate RBKC offices and on‑site locations.
• Perform final lock changes after void works have been completed to secure the property in preparation for the tenancy start date.
• Record gas and electric meter readings, including serial numbers, and upload details to the Green Energy Switch Portal for accurate calculation of utilities.
• Ensure any debt on meters are cleared and void credit is added in order to facilitate commencement of void work.
• Report and raise issues related to damaged meters for replacement.
• Provide in‑depth construction and trade‑based information and support surveyors and any other relevant RBKC staff.
• Carry out work‑in‑progress visits to site, monitoring and recording performance, standards of work and H&S compliance.
• Provide detailed updates and reports to the Void Works Administrator and Void Surveyors.
• Complete a final void checklist after void works have been post‑inspected to ensure properties meet required standards.
• Ensure all keys are returned, logged, and ready for new tenancy sign‑ups.
• In the absence of the void surveyor carry out works‑in‑progress inspections and liaise with void contractors on‑site.
• Attend occupied voids within the first 12 weeks of the tenancy to address maintenance issues raised by residents ensuring these are resolved efficiently, including rectifying leaks, repairing or replacing internal locks, door hinges, handles and window fixtures.
• Carry out weekly flushing of unoccupied voids in line with the council’s legionella process.
• Make accurate records of all inspections using the department’s information management system.
• Ensure that the quality of work undertaken by contractors meets the required technical standards and specifications, securing customer satisfaction. This includes undertaking inspections during and on the completion of works.
• Contribute to the development of service plans to meet strategic business goals.
• Provide administrative support to the Voids Team and occasionally ad‑hoc support to the wider department.
• Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents.
• Undertake any other relevant duties, as required by the Head of Voids & Lettings.

Selection Criteria / Person Specification

• Job Title: Voids Maintenance Officer

Conditions to Note

• Candidates: When completing your application form, please address your answers directly to each of the selection criteria below. This enables the panel to assess your ability to meet each criterion. It is essential that you give at least one example of your ability to meet each of the four Values and Behaviours: Putting Communities First, Respect, Integrity and Working Together.
• Recruiting Managers: The following values and behaviours are essential criteria in each post and must be addressed directly by candidates. The Guidance Notes on values and behaviours for managers give example questions to probe candidates in the interview and application stages of the recruitment process.

Values & Behaviours

• A – Equal Opportunities
  • Equal Opportunities: Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
• B – Qualifications
  • GCSE pass in English and maths or comparable/equivalent qualifications
• C – Skills, Experience and Attitude
  • Extensive experience of maintenance repairs.
  • Extensive experience as a maintenance officer/handy person.
  • Knowledge of how multiple types of utility meters work including smart and prepayment meters.
  • Experience of carrying out WIP visits and reporting on findings.
  • Experience of carrying out pre‑tenancy checks.
  • Attention to detail and understanding of the importance of robust data management.
  • Strong IT skills and proficiency across MS suite.
  • Clear communication skills and a positive attitude towards collaborative working to resolve complex issues.
  • Capable of managing a diverse workload and keeping up to date with multiple tasks concurrently.
  • Experience of ensuring properties meet safety and quality standards in line with HHSRS.
• D – We Put Local People at the Heart of Decision Making
  • We put local people at the heart of decision making in everything we do.
  • We seek to include and involve: all voices matter.
  • We provide quality services that are responsive, effective and efficient.
  • Examples of effective behaviour: actively involve and include the communities that I serve in my work, reflect the views of the communities in my daily work, improve the service I provide through seeking feedback from others. Residents will feel that they are included, their views have been taken into account, and improvements are based on their input.
• E – We Listen to Everyone and Value the Personal Experiences of People in Our Communities and of Each Other
  • We listen to everyone and value the personal experiences of people in our communities and of each other.
  • We adopt a fair, and involving approach regardless of any way in which an individual is different to us.
  • Examples of effective behaviour: adapt my approach to take account of all differences and cultures in the community and with colleagues, ensure I am equitable and fair by including those who are quiet or may not be able to represent themselves, communicate in a way that is respectful, encourages involvement and meets people’s needs. Residents will feel that their culture and background are respected, they have confidence that action is being taken, and they feel they are being treated fairly.
• F – We Act with Openness, Honesty, Compassion, Responsibility and Humility
  • We act with openness, honesty, compassion, responsibility and humility.
  • We let people know what we are doing and communicate why and how decisions have been made.
  • Examples of effective behaviour: demonstrate empathy in my interactions with others, I am honest and transparent about the decisions I take, I follow through on the actions I say I will take and take ownership for communicating the outcome. Residents will feel told when something is not possible and the reasons are explained, their perspective is listened to, and their views are valued.
• G – We Work Together and in Partnership with Everyone That Has an Impact on the Lives of Our Residents
  • We work together and in partnership with everyone that has an impact on the lives of our residents.
  • We want to understand, learn from each other and continually adapt.
  • Examples of effective behaviour: work with others to provide an effective service for residents, local communities and other departments within the Council; seek ways to work with other departments to deliver a seamless service and find opportunities to improve; seek out opportunities to learn from my colleagues and build on good practice. Residents will feel that they can get their issue resolved without being passed around departments, find it easy to access the services they need, and the Council is open to new ideas.

If you think this job role is for you, please send your CV to [e-mail]