5191 - Admissions Officer

University of Greenwich; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in the UK seeks to hire a candidate for the role of Admissions. The successful applicant will process a high volume of applications, handle enquiries, and maintain accurate records. The position involves offering exceptional customer service and working a hybrid model, requiring two days on campus. Ideal candidates should have experience handling data and strong communication skills.

Qualifications

• Experience working in a busy team environment meeting internal and external deadlines.
• Strong ability to manage large volumes of data efficiently.
• Demonstrated effective written and verbal communication skills.

Responsibilities

• Process and evaluate admission applications.
• Provide high-quality customer service to prospective students.
• Maintain accurate electronic records related to admissions.

Skills

Attention to detail

Data handling

Customer service

Effective communication

Education

Understanding of Level 3 qualifications

Job description

Outreach, Recruitment & Admissions - Admissions

The University of Greenwich is a truly global community of staff and students, aspiring to develop its already successful faculties into a world‑leading centre for innovation in teaching, research, knowledge exchange and student enterprise. Our Admissions Office is operating a hybrid model, requiring a minimum of two days a week on campus with the rest of the week remote working. The role will be based primarily at the Avery Hill campus, with willingness to travel to other campuses as required.

Responsibilities

• Process and make decisions on a large volume of admission applications for the University of Greenwich.
• Handle email enquiries from prospective students and provide high‑quality customer service.
• Prioritise and work efficiently, accurately and consistently using bespoke IT systems.
• Create, organise and maintain electronic records related to admissions decisions.
• Ensure timely and admissions‑related decisions are consistent with agreed criteria.

Qualifications

• Experience of working flexibly in a busy team environment with pressure to meet internal and external deadlines.
• Strong attention to detail and ability to handle large volumes of data.
• Good understanding of Level 3 qualifications; training for UK and international qualifications will be provided.
• Demonstrated ability to provide customer service and communicate effectively in both written and verbal form.

Employment Visa

Under the UK Government Points‑Based System scheme, this role does not meet the criteria to be sponsored for a Skilled Worker Route application.

Equality, Diversity & Inclusion

We encourage applications from people who are Black, Asian and Minority Ethnic, disabled and LGBT+; we are committed to providing a supportive and inclusive environment for all staff. You may disclose experience of mental health problems to allow us to make reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

Benefits & Working Principles

Further details of the benefits we offer can be found on the University of Greenwich website linked here. Working principles and guidelines are available in the university documents.

Application Process

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements. Note that attached CVs and personal statements will not be viewed by the recruitment panel at the application stage.

Contact

For an informal discussion about the post please contact Chloe Wignall at [e-mail]. For further inquiries, contact the People Directorate Team at [e-mail].