5-Star Luggage Porter & Guest Concierge

RBH Hospitality Management; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel group in Liverpool is seeking a Luggage Porter to create memorable guest experiences at The Municipal Hotel & Spa MGallery. The role involves warmly greeting guests, assisting with luggage, and providing local information. Ideal candidates should possess exceptional service skills, a professional demeanor, and safety awareness. You will be part of a team that values inclusivity and provides an extensive benefits package, including discounts and social events.

Benefits

Preferential hotel rates

Discounted local parking

Free meals on duty

Extra holiday for your birthday

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Ability to lift and move luggage.
• Good communication skills.

Responsibilities

• Greet guests upon arrival and departure warmly and professionally.
• Assist guests with luggage and offer local knowledge.
• Maintain a clean and presentable entrance area.
• Liaise with Concierge and Reception teams for guest needs.

Skills

Exceptional service delivery

Personable and professional

Strong local knowledge

Safety awareness

Job description

A prestigious hotel group in Liverpool is seeking a Luggage Porter to create memorable guest experiences at The Municipal Hotel & Spa MGallery. The role involves warmly greeting guests, assisting with luggage, and providing local information. Ideal candidates should possess exceptional service skills, a professional demeanor, and safety awareness. You will be part of a team that values inclusivity and provides an extensive benefits package, including discounts and social events.