5-Star Hotel Receptionist — Guest Experience & Upsell Specialist

Alexander House (Alexander Hotel Collection); Crawley; On-site; GBP 23,000; Full time

Job summary

A distinguished hotel group in Crawley is seeking a Hotel Receptionist to join their Front of House team. The position involves welcoming guests, managing check-ins, and ensuring an exceptional guest experience. Candidates should possess excellent communication skills, a warm disposition, and attention to detail. This role offers a salary of £22,222.20 per annum plus benefits including generous incentives and discounts.

Benefits

Generous incentive scheme

4 weeks holiday, rising to 5 weeks

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted treatments at Utopia Spas

Qualifications

• Warm and friendly disposition.
• Excellent standard of personal appearance.
• Ability to handle enquiries effectively.

Responsibilities

• Welcoming guests on arrival.
• Handling guest check-in and rooming.
• Managing guest enquiries in person and on the phone.
• Posting charges and processing guest billing.

Skills

Guest service orientation

Excellent communication

Attention to detail

Organizational skills

Job description

A distinguished hotel group in Crawley is seeking a Hotel Receptionist to join their Front of House team. The position involves welcoming guests, managing check-ins, and ensuring an exceptional guest experience. Candidates should possess excellent communication skills, a warm disposition, and attention to detail. This role offers a salary of £22,222.20 per annum plus benefits including generous incentives and discounts.