5-Star Duty Manager: Front Desk Lead & Guest Experience

James Webber Recruitment; England; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Duty Manager for a luxury hotel in the Berkshire area. This role involves operational oversight, leading the Front Desk team, and ensuring the highest customer service standards are maintained. The ideal candidate should have strong leadership skills and be flexible to work day and night shifts. Competitive package available, reflecting the luxury nature of the hotel.

Qualifications

• Strong leadership skills with experience in hotel management.
• Ability to deliver high-quality customer service in a luxury environment.
• Flexibility to cover both day and night shifts.

Responsibilities

• Take operational responsibility for the hotel during shifts.
• Oversee and lead the Reception and Front Desk team.
• Personally welcome VIP and repeat guests.

Job description

A leading recruitment agency is seeking an experienced Duty Manager for a luxury hotel in the Berkshire area. This role involves operational oversight, leading the Front Desk team, and ensuring the highest customer service standards are maintained. The ideal candidate should have strong leadership skills and be flexible to work day and night shifts. Competitive package available, reflecting the luxury nature of the hotel.