3rd Line Team Lead

context recruitment; Sheffield; Remote; GBP 51,000 - 60,000; Full time

Job summary

A leading Managed Services Provider is seeking a 3rd Line Team Lead to manage a skilled team supporting Microsoft technologies. This remote role focuses on both technical and managerial tasks, requiring strong experience in 3rd Line Support. Ideal candidates will possess in-depth knowledge of Microsoft environments and proven leadership skills. The position pays up to 60k depending on experience.

Qualifications

• Strong experience in 3rd Line Support role, ideally in Managed Services.
• In-depth knowledge of Windows Server, Active Directory, Microsoft 365, and Azure.
• Proven leadership skills with a passion for team development.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead remote team of 3rd Line Engineers.
• Support Microsoft environments, including Active Directory and Azure.
• Act as escalation point for complex technical issues.
• Collaborate with teams and clients to deliver high-quality service.
• Enhance operational efficiency through process optimisation.

Skills

3rd Line Support experience

Microsoft technologies knowledge

Leadership skills

Communication skills

Stakeholder management

Education

Relevant Microsoft certifications

Job description

3rd Line Team Lead

Location: Remote (UK-based)
Salary: Up to 60k, depending on experience

Full-Time, Permanent

A leading Managed Services Provider is recruiting for a 3rd Line Team Lead to manage a skilled team of engineers supporting Microsoft technologies across a diverse client base. This role is approximately 80% technical and 20% managerial, suited to someone who wants to remain hands‑on while guiding a high‑performing team.

Key responsibilities

• Leading a remote team of 3rd Line Engineers, providing technical guidance, mentoring and performance oversight
• Supporting Microsoft environments including On‑Premises Active Directory, Microsoft 365 and Azure
• Acting as an escalation point for complex technical issues and ensuring timely resolution
• Collaborating with internal teams and clients to deliver high‑quality service and drive continuous improvement
• Enhancing operational efficiency through documentation, process optimisation and proactive problem‑solving

Required experience

• Strong experience in a 3rd Line Support role, ideally within a Managed Services or MSP setting
• In‑depth knowledge of Microsoft technologies: Windows Server, Active Directory, Microsoft 365 and Azure
• Proven leadership skills with a passion for team development and success
• Excellent communication and stakeholder management abilities
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate are advantageous

Must be eligible for SC Clearance.

Paying up to 60k.

Remote based.