3rd Line Support/Project Engineer - Microsoft + M365 - Berkshire - £40,000 - £45,000 in Berkshire

Energy Jobline ZR; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading technology services company in the UK is seeking a 3rd Line Support/Project Engineer. This role involves handling escalations in a dynamic team environment and requires proven experience in 3rd Line support, strong Microsoft technology skills, and an ability to mentor junior engineers. The position offers a competitive salary range of £40,000 - £45,000 and emphasizes professional development and collaboration.

Qualifications

• Proven experience in a busy MSP or IT Services environment.
• Confidence dealing with major incidents and escalations.
• Clear and confident communicator.

Responsibilities

• Act as the final escalation point for complex tickets.
• Lead troubleshooting for Azure, Microsoft 365, Intune.
• Take ownership of major incidents and problems.

Skills

3rd Line support experience

Microsoft technologies (Azure, M365, Intune, AAD, Exchange, Entra)

Scripting (PowerShell)

Problem-solving skills

Communication skills

Job description

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

3rd Line Support/Project Engineer - Microsoft + M365 - Berkshire - £40,000 - £45,000

• Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team?
• Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.

Key skills:

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra
• Confidence dealing with major incidents, escalations and tricky support issues
• Comfortable with Scripting (eg PowerShell) and endpoint management tools
• A clear, confident communicator who enjoys solving problems and helping others
• Happy being office-based (5 days per week during probation, then 4 days in)

Duties and Responsibilities:

• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems - including post‑incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop - peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best‑practice procedures
• Representing the technical team in client conversations and internal reviews

This is a role for someone who enjoys taking ownership, solving high‑impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!