3Rd Line Support/Project Engineer - Microsoft + M365 - Berkshire - £40,000 - £45,000

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading IT recruitment firm in the UK seeks a 3rd Line Support/Project Engineer to work on Microsoft technologies and manage escalations. The ideal candidate will have proven support experience in an MSP, strong skills across Azure, M365, and Intune, and will act as a technical mentor. This role offers a competitive salary of £40,000 to £45,000 with opportunities for training and development.

Qualifications

• Proven experience in 3rd Line support within an MSP or IT Services.
• Strong skills across various Microsoft technologies.
• Ability to handle major incidents and escalations.

Responsibilities

• Final escalation point for complex tickets and service desk issues.
• Lead troubleshooting for Microsoft cloud services.
• Ownership of major incidents and problems.

Skills

3rd Line support experience

Microsoft technologies (Azure, M365, Intune, AAD, Exchange, Entra)

Incident management and escalation handling

Scripting (e.g., PowerShell)

Clear communication and problem-solving

Job description

Overview

3rd Line Support/Project Engineer - Microsoft + M365 - Berkshire - £40,000 - £45,000

Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business.

Key skills

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra
• Confidence dealing with major incidents, escalations and tricky support issues
• Comfortable with Scripting (eg PowerShell) and endpoint management tools
• A clear, confident communicator who enjoys solving problems and helping others
• Happy being office-based (5 days per week during probation, then 4 days in)

Duties and Responsibilities

• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems - including post-incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop - peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best-practice procedures
• Representing the technical team in client conversations and internal reviews

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch!