3rd Line Support Engineer - Solaris

CBSbutler Ltd.; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT Systems integrator is seeking a 3rd Line Engineer in Basingstoke. The role includes incident and problem management as well as monitoring messaging systems such as Nexor and Exchange. Candidates must be willing and eligible for SC and DV clearance. Strong knowledge and experience in protocols, scripting, and Solaris is required. The position offers a comprehensive compensation package including a bonus.

Responsibilities

• Incident management - Manage the incident to resolution.
• Perform detailed investigations on ongoing Problem Records.
• Monitor, investigate and fix problems with the Nexor X500 DSA.
• Monitor, investigate and fix problems with the Exchange 2003 Messaging system.
• Communicate and collaborate with the customer for end-user issues.

Skills

Knowledge of Simple Mail Transfer Protocol (SMTP)

Knowledge of X400 messaging

Knowledge of Nexor DSA

Knowledge of X500 addressing and address book replication

Knowledge and Experience of UNIX scripting

Experience of Interoperable C4I Services (ICS)

Experience of Oracle 8-10g

Experience of Solaris 10

Experience of UNIX / HP-UX

Desirable -or willing to learn - Microsoft Exchange 2003

Desirable - or willing to learn - Microsoft Server 2003

Desirable - or willing to learn - Active Directory

Desirable - or willing to learn - VMWare V5 / V5.5

Desirable - or willing to learn - ITIL

Job description

3rd Line Engineer - Solaris

Basingstoke

£55k plus 3% bonus and 10% DV bonus and 10% Pension

Candidates must be willing and eligible to go through SC and DV clearance for this role

I am looking for an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator operating within the UK defence sector.

Your role will involve:

• Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate where necessary.
• Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis.
• Monitor, investigate and fix any problems with the Nexor X500 DSA.
• Monitor, investigate and fix any problems with the Exchange 2003 Messaging system.
• Communicate and collaborate with the customer who is an intermediary to the end user

Your transferable skills and experience:

• Knowledge of Simple Mail Transfer Protocol (SMTP)
• Knowledge of X400 messaging
• Knowledge of Nexor DSA
• Knowledge of X500 addressing and address book replication
• Knowledge and Experience of UNIX scripting
• Experience of Interoperable C4I Services (ICS)
• Experience of Oracle 8-10g
• Experience of Solaris 10
• Experience of UNIX / HP-UX
• Desirable -or willing to learn - Microsoft Exchange 2003
• Desirable - or willing to learn - Microsoft Server 2003
• Desirable - or willing to learn - Active Directory
• Desirable - or willing to learn - VMWare V5 / V5.5
• Desirable - or willing to learn - ITIL