3Rd Line Support Engineer - MDM

Akkodis; Hatfield; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading service provider in the UK is seeking a 3rd Line Support Engineer to manage mobile device support and incident queues. The role requires deep technical knowledge of mobile automation tools and coordination with internal teams and stakeholders. Ideal candidates should have experience in a senior mobile endpoint engineering role and be able to achieve SC Clearance.

Qualifications

• Proven experience in a 3rd line support or senior mobile endpoint engineering role.
• Security (SC Clearance) or able to achieve.
• Experience with iOS and Android mobile operating systems.

Responsibilities

• Oversee the configuration, and in-life support of mobile devices.
• Manage incident queues and SLAs.

Skills

Mobile automation tools

Coordination skills

Incident management

Apple Business Manager

Android Enterprise Manager

Tools

Workspace ONE

JAMF

Entra ID

M365

Job description

Overview

3rd Line Support Engineer - MDM

Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies.

The Role

As a 3rd Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services.

The Responsibilities

• You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.
• Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate.

The Requirements

• Security (SC Clearance) or able to achieve.
• Proven experience in a 3rd line support or senior mobile endpoint engineering role.
• Modern Device Management using Workspace ONE to manage a large mobile customer estate
• Workspace ONE Unified Endpoint Manager
• Apple Business Manager
• JAMF
• ZTNA (Zero Trust Network Access)
• Entra ID
• M365
• Android Enterprise Manager
• Samsun KNOX
• Certificate creation and management
• Creation and management of user\device policies.
• Using smart groups to control devices in a customer estate
• iOS and Android mobile operating systems experience (installation and configuration)
• Mobile Device Management through Organisation Groups
• Device onboarding\offboarding

If you are looking for an exciting new challenge to join a leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website