3rd Line Support Engineer in Solihull

Energy Jobline ZR; Metropolitan Borough of Solihull; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A growing tech solutions company near Solihull is seeking a 3rd Line Support Engineer to resolve complex issues and progress into project delivery roles. This hybrid position offers a clear path for career development, including client-facing consultancy work. Ideal for candidates with strong Windows Server and Microsoft 365 skills, this role provides a supportive team environment and opportunities for internal promotion.

Qualifications

• Proven experience in a 3rd Line Support environment.
• Strong knowledge of Windows Server and Microsoft 365 technologies.

Responsibilities

• Operate as the 3rd Line escalation point for complex support issues.
• Resolve issues across Windows Server, M365, networking, and Firewalls.

Skills

3rd Line Support experience

Windows Server (2016/2019/2022)

Microsoft 365/M365 (Teams, SharePoint, Exchange)

Basic understanding of SQL Server

ERP experience

Job description

Overview

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Role

Job Description 3rd Line Support Engineer (Windows Server, M365, 3rd Line Support) - Progress into project work over the first 12-18 months!

A 3rd Line Support Engineer is required by a growing tech solutions company based near Solihull, offering a clear career path into project delivery and consultancy roles. This is an ideal role for a Support Engineer looking to move beyond BAU support and step into a broader position with exposure to Microsoft 365, project work, and client-facing consultancy. You\'ll be joining a stable, close-knit infrastructure team with a strong focus on internal development.

Essential Experience

• Proven 3rd Line Support experience
• Strong knowledge of Windows Server (2016/2019/2022) and Microsoft 365/M365 (Teams, SharePoint, Exchange)
• Basic understanding of SQL Server
• ERP experience (desirable)

You\'ll operate as the 3rd Line escalation point, resolving complex support issues across Windows Server, M365, networking, and Firewalls. The position is hybrid, with 2-3 days in the Solihull office per week, and occasional client site visits (1-2 days/month, rare overnight stays).

Why this role?

• Clear route into project and consultancy work within 12-18 months
• Previous team members promoted internally into leadership
• Great opportunity for a Support Engineer ready to take the next step
• Broad exposure to Microsoft 365 and Windows Server technologies
• Stable and supportive team environment

This is a fantastic next move for any 3rd Line Support Engineer with strong Windows Server and Microsoft 365/M365 skills, looking to grow their career in a long-term, progressive role.

Application: Apply now and take the next step in your IT career!

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.