3rd line Support Engineer

Michael Page (UK); Wakefield; On-site; GBP 35,000 - 45,000; Full time

Job summary

A reputable technology firm in Wakefield is looking for a skilled 3rd Line Support Engineer. This role involves managing and maintaining IT systems, providing technical support, and ensuring data security. The successful candidate will need strong knowledge of IT systems, troubleshooting skills, and experience with Microsoft 365. The position offers a competitive salary ranging from £35,000 to £45,000, along with opportunities for professional development within a small-sized team.

Benefits

Competitive salary

Permanent role

Opportunities for professional development

Qualifications

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments.
• Proficiency in managing data security and implementing updates.

Responsibilities

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.

Skills

IT systems knowledge

Troubleshooting

Microsoft 365 support

Azure management

Project management

Job description

• 5 days onsite in Wakefield
• Joining a growing and established team

About Our Client

The company is a reputable organisation within the technology and telecoms sector. It operates as a small-sized business, offering specialised services and solutions to its clients.

Job Description

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.
• Oversee software and hardware installation, upgrades, and maintenance.
• Develop and maintain IT policies and documentation.
• Collaborate with external vendors for specialised IT services.
• Plan and implement IT projects to meet business objectives.

The Successful Applicant

A successful 3rd line Support Engineer should have:

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments
• Azure, 365, Intune
• Experience working on projects
• Proficiency in managing data security and implementing updates.
• Ability to provide support and guidance to team members effectively.
• Familiarity with software and hardware installation and maintenance.
• Capability to manage IT projects from planning to execution.
• Excellent organisational and problem-solving skills.

What's on Offer

• Competitive salary ranging from £35,000 to £45,000 GBP.
• A permanent role within the technology and telecoms industry.
• 5 days onsite in Wakefield
• Opportunities to work in a small-sized organisation with a focused team.
• Potential for professional development and growth.

If you are an experienced 3rd line Support Engineer looking to grow your career in technology, we encourage you to apply for this exciting opportunity.