3Rd Line Support Engineer

Pardoe Wray; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading Managed Service Provider in the United Kingdom is seeking a skilled Level 3 IT Technician. You will handle escalated support tickets, manage client systems, and assist with IT projects, ensuring exceptional service. Candidates should have over 2 years of MSP experience and a strong understanding of IT systems. This role offers 24 days holiday plus additional benefits such as training support and sick pay.

Benefits

24 days holiday + bank holidays

Training & certification support

Diverse project exposure

Company sick pay & eyecare vouchers

Qualifications

• 2+ years of experience required for this role.
• Strong understanding of IT systems management.
• Preferred experience includes 5 years in IT support.

Responsibilities

• Provide 3rd-line technical support and fault resolution.
• Maintain and upgrade client IT systems.
• Plan and deliver migrations and IT projects.
• Ensure SLA compliance and excellent customer service.

Skills

2+ years in a similar role within an MSP

Strong knowledge of Windows Server, Office 365, Active Directory & Azure AD

Experience with Hyper-V, WAN/LAN troubleshooting, VLANs, and VoIP

Project management and multitasking ability

Full UK driving licence required

Job description

Level 3 IT Technician (MSP Experience)

About the Role

We're seeking a skilled Level 3 IT Technician with experience in a Managed Service Provider (MSP) environment. You'll handle escalated support tickets, manage client systems, and assist with IT projects – delivering exceptional service every time.

Key Responsibilities

• Provide 3rd-line technical support and fault resolution
• Maintain and upgrade client IT systems
• Plan and deliver migrations and IT projects
• Ensure SLA compliance and excellent customer service

Skills & Experience

• 2+ years in a similar role within an MSP
• Strong knowledge of Windows Server #removed#), Office 365, Active Directory & Azure AD
• Experience with Hyper‑V, WAN/LAN troubleshooting, VLANs, and VoIP
• Project management and multitasking ability
• Full UK driving licence required

Benefits

• 24 days holiday + bank holidays (rising to 28)
• Training & certification support
• Diverse project exposure
• Company sick pay & eyecare vouchers

Hours: Monday to Friday

Experience: 5 years IT support (preferred)