3rd Line Support Engineer

Berkeley Square IT; Dundee; On-site; GBP 37,000; Full time

Job summary

An innovative IT support company in Dundee is seeking an experienced 3rd Line Engineer for a full-time permanent position. The role involves providing expert-level support for various IT issues, collaborating with support teams on complex problems, and helping design IT solutions. Ideal candidates should have over 5 years of experience in IT support, particularly in an MSP environment, with expertise in Windows environments and networking protocols. Salary of up to £36.5k based on experience.

Qualifications

• 5+ years of hands-on experience in providing IT support, preferably within an MSP environment.
• Expertise in Microsoft Windows and Windows Server environments.
• Proficiency in networking concepts and protocols.

Responsibilities

• Work alongside Level 1 and Level 2 support teams to resolve complex issues.
• Be the point of escalation for critical incidents.
• Assist with the design and implementation of IT solutions.

Skills

IT support experience

Microsoft Windows expertise

Networking concepts

Active Directory

Cloud services familiarity

Virtualisation technologies

Job description

Overview

My client, a growing successful IT Support company in Dundee are currently seeking an experienced 3rd Line Engineer to join the team. This is a full-time permanent position with a salary of up to 36.5k, dependent on experience.

The successful candidate will be responsible for providing expert-level support and troubleshooting for a wide range of issues, including but not limited to networking, software, hardware and security-related concerns.

Responsibilities

• Work alongside Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
• Be the point of escalation for critical incidents, demonstrating the ability to analyse, diagnose, and implement solutions in a timely manner.
• Assist with the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols.
• Perform proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients\' operations.

Skills & Experience

• 5 years+ of hands-on experience in providing IT support, preferably within an MSP environment.
• Expertise in Microsoft Windows and Windows Server environments, Active Directory, and Exchange Server.
• Proficiency in networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
• Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
• Experience with virtualisation technologies such as VMware or Hyper-V.

For the full job spec and further information, apply with an up to date CV!