3rd Line Support Engineer

Fujitsu - US/CA; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in London is looking for a dedicated 3rd Line Support Engineer to provide essential IT support. The role is mainly on-site and involves troubleshooting complex infrastructure issues, maintaining various environments, and collaborating with different teams. Ideal candidates will have strong experience with VMware, Windows, and RHEL. The company is committed to diversity and equality in hiring.

Qualifications

• Experience in troubleshooting a variety of infrastructure issues.
• Familiarity with PKI certificates and SIEM tooling.
• Experience in AD administration tasks.

Responsibilities

• Troubleshoot environmental infrastructure issues.
• Resolve escalated incidents with client leads.
• Maintain test and live environments.

Skills

Troubleshooting environmental infrastructure issues

VMware vSphere

Windows Server

Windows AD

DNS

WSUS

RHEL

McAfee

Job description

Role

3rd Line Support Engineer

Location

London - this role will require you to be onsite 5 days per week.

Responsibilities

• Trouble‑shoot environmental infrastructure issues (Windows, RHEL, SAN, GPO’s, WSUS, AD, AppLocker etc).
• Work with the Network, Engineering and SOC teams to troubleshoot issues that affect end users.
• Work directly with client leads to resolve escalated incidents.
• Patch and maintain test and live environments, including installing Anti‑Virus, WSUS, RHEL and other product updates.
• Work with PKI certificates and SIEM tooling.
• Provide support to Engineering & Test teams.
• AD administration activities – accounts, groups, memberships, permissions etc.
• Participate in on‑call rota to ensure 24/7/365 support is provided.

Your experience

• Infrastructure: VMware vSphere; Windows Server; Windows AD, DNS, WSUS and RDS; McAfee; RHEL.
• Applications (nice to have): SharePoint, SQL, Exchange, CASD.

Shape Your World and Achieve Together

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all.

If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co‑create the future at Fujitsu.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.