3rd Line Support Engineer

Fujitsu; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services company in London seeks a 3rd Line Support Engineer to provide vital support for infrastructure environments. Responsibilities include troubleshooting, working with various teams, and maintaining systems. The ideal candidate will have strong experience in infrastructure support, including knowledge of VMWare, Windows Server, and RHEL, and be prepared for an onsite role five days a week.

Qualifications

• Experience with infrastructure support.
• Knowledge of troubleshooting environmental infrastructure issues.

Responsibilities

• Troubleshoot environmental infrastructure issues.
• Work with Network, Engineering and SOC teams.
• Provide on-call support for 24/7/365 operations.

Skills

VMWare vSphere

Windows Server

Windows AD

DNS

WSUS

RHEL

Job description

Role

3rd Line Support Engineer

Location

London - this role will require you to be onsite 5 days per week

This assignment has arisen to provide support to our infrastructure environments, and we require an individual to carry out the following activities:

• Trouble-shooting environmental infrastructure issues (Windows, RHEL, SAN, GPO’s, WSUS, AD, AppLocker etc)
• Working with the Network, Engineering and SOC teams to trouble-shoot issues that affect End Users
• Working direct with client leads to resolve escalated incidents.
• Patching and Maintenance of test and live environments to include installing Anti-Virus, WSUS, RHEL & other product updates
• Working with PKI Certificates and SIEM tooling
• Providing support to Engineering & Test teams
• AD Administration activities – accounts, groups, memberships, permissions etc.
• Participating in rota for On-Call to ensure 24/7/365 support is provided

The chosen candidate will ideally be an experienced grade, with a track record of infrastructure support.

Your experience

• Infrastructure: VMWare vSphere; Windows Server; Windows AD, DNS, WSUS and RDS; McAfee; RHEL;
• Applications (nice to have): SharePoint, SQL, Exchange, CASD

Shape your world and achieve together

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all.

If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co-create the future at Fujitsu.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.