3rd Line Service Desk Engineer

Focus Resourcing Group; Cardiff; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology solutions provider in Cardiff seeks an experienced 3rd Line Service Desk Engineer for a permanent position. You will manage infrastructure and security requirements, provide advanced support, oversee compliance with Cyber Essentials, and develop automation scripts. The role includes working shifts across 24/7, with evening and night shifts from home. Competitive salary and benefits on offer.

Qualifications

• Experience with Microsoft Infrastructure management and support.
• Knowledge of Cyber Essentials compliance and security standards.

Responsibilities

• Provide advanced technical support for infrastructure and security.
• Ensure system availability and maintain security standards.
• Develop PowerShell scripts for operational efficiency.

Skills

Microsoft Infrastructure

Endpoint Management

PowerShell scripting

Cyber Essentials compliance

Tools

Azure

MDM / Intune

Backup tools

Job description

Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis.

You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.

Location

Working at Cardiff Head Office

Shifts

Shifts run across 24 / 7 - 365 days. All evening and night shifts are worked from home.

What you’ll be doing

• Microsoft Infrastructure : Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
• Endpoint Management : Oversee MDM / Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
• Automation : Develop PowerShell scripts to streamline operations and boost efficiency.
• Backup & Disaster Recovery : Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.

Upgrades & Improvements

Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetin...