3rd Line IT Support Engineer — VMware, AD & Networking

Oscar Technology; Wolverhampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading managed service provider in the United Kingdom is looking for a skilled 3rd Line Support Engineer to enhance their service desk team in Wolverhampton. Ideal candidates should have extensive knowledge of hardware and operating systems, alongside strong troubleshooting skills. This role includes responsibilities such as managing IT incidents, performing maintenance, and ensuring user satisfaction. The position offers various perks including health plans and development opportunities.

Benefits

Discounts on fitness memberships

Health reimbursement plan

Electric vehicle leasing program

Complimentary parking

Training and professional development opportunities

Qualifications

• Extensive knowledge around desktop and laptop hardware and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor and address issues in the logging system and through phone.
• Provide 3rd line support for IT incidents and requests.
• Conduct routine maintenance on operating systems and software.

Skills

Desktop and laptop hardware knowledge

Operating systems (Windows, Mac OS, Linux)

Virtualization technologies (VMware, Hyper-V)

Networking concepts (TCP/IP, DHCP, DNS, VPN)

Troubleshooting skills for Microsoft environments

Active Directory management

Server administration

Communication skills

Job description

A leading managed service provider in the United Kingdom is looking for a skilled 3rd Line Support Engineer to enhance their service desk team in Wolverhampton. Ideal candidates should have extensive knowledge of hardware and operating systems, alongside strong troubleshooting skills. This role includes responsibilities such as managing IT incidents, performing maintenance, and ensuring user satisfaction. The position offers various perks including health plans and development opportunities.