3Rd Line IT Support Engineer

Intec Select Ltd; Maidstone; On-site; GBP 34,000 - 40,000; Full time

Job summary

An IT services company in Maidstone is seeking a 3rd Line IT Support Engineer to enhance support for servers, desktops, and network infrastructure. The candidate should have over 5 years of IT support experience with strong expertise in server maintenance and ERP systems. The position offers a salary of up to £40,000 and a 5% bonus potential, along with the opportunity to contribute significantly to team success and project support.

Benefits

5% bonus potential

Qualifications

• Minimum 5 years' experience in IT support, preferably in a 3rd Line role.
• Strong knowledge of Microsoft environments including Office, Exchange, and AD.
• Full UK driving licence with flexibility to travel.

Responsibilities

• Provide support across hardware, software, and specialist systems.
• Manage help-desk enquiries and escalate as needed.
• Support servers, Exchange 365, and backups.
• Set up new sites and maintain IT documentation.

Skills

IT support experience

Customer-focused problem solving

Strong communication skills

Server Maintenance expertise

Backups (Veeam)

Network Infrastructure knowledge

Tools

Microsoft Office

SharePoint

Active Directory

Exchange

COINS or Netsuite (ERP)

Job description

3rd Line IT Support Engineer

Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands‑on support across servers, desktops, laptops, mobile devices, specialist applications and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.

You’ll be the go‑to person for troubleshooting, resolving issues, and supporting business‑critical projects, ensuring our colleagues have the tools they need to succeed.

What you’ll do

• Provide support across hardware, software, phones, mobiles, and specialist systems.
• Manage help‑desk enquiries, escalating where needed and seeing issues through to resolution.
• Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
• Set up new sites, accounts, and mobile devices.
• Maintain IT documentation and ensure smooth daily operations.

What we’re looking for

• Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have.
• ERP management capabilities (ideally COINS or Netsuite).
• Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have.
• Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
• Confident, customer‑focused problem solver with excellent communication skills.
• Full UK driving licence and flexibility to travel to sites.
• Eligible to work in the UK.