3rd-Line IT Infrastructure Engineer - Azure & Intune

ARCA Consulting Ltd

Dorchester

Hybrid

GBP 40,000 - 52,000

Full time

14 days+
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Job summary

ARCA Consulting Ltd is seeking a technically strong 3rd line IT professional to join their infrastructure team on a hybrid basis. The role focuses on hands-on support across Azure, 365, MECM/Intune, Windows Server and virtualization, with a strong emphasis on practical problem-solving and ownership of incidents.

The position involves working with cloud and on-premises technologies, contributing to projects, and maintaining documentation.

Qualifications

  • 3rd line infrastructure support in a busy enterprise IT environment.
  • Experience with Microsoft Azure, Entra ID, and Microsoft 365.
  • Strong Windows Server and desktop management skills.
  • Proficient with MECM/ConfigMgr and Intune/Endpoint Manager.
  • Basic networking and infrastructure troubleshooting ability.
  • Experience with SQL Server, Citrix, DNS, VPNs, and enterprise backup is a plus.
  • Proven problem-solving skills and ownership from investigation to resolution.
  • Good communication to coordinate with service desk and teams.

Responsibilities

  • Provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teams.
  • Act as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolution.
  • Take a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teams.
  • Support and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologies.
  • Work extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365.
  • Manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and Intune.
  • Support Windows Server and desktop environments, including patching, certificates and platform optimisation.
  • Work with virtualisation technologies including VMware and Hyper-V.
  • Support software deployment, provisioning and policy compliance through ConfigMgr and Intune.
  • Investigate recurring issues, carry out root cause analysis and implement preventative solutions.
  • Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing.
  • Maintain technical documentation and help establish infrastructure standards and best practice.
  • Participate in a 24/7 on-call rota for business-critical services.

Skills

3rd line support
Microsoft Azure Local
Microsoft 365
Windows Server
MECM/ConfigMgr
Intune/Endpoint Manager
Networking basics
SQL Server
Citrix

Job description

ARCA Consulting Ltd is seeking a technically strong 3rd line IT professional to join their infrastructure team on a hybrid basis. The role focuses on hands-on support across Azure, 365, MECM/Intune, Windows Server and virtualization, with a strong emphasis on practical problem-solving and ownership of incidents.

The position involves working with cloud and on-premises technologies, contributing to projects, and maintaining documentation.

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