3rd-Line IT Infrastructure Engineer - Azure & Intune

ARCA Consulting Ltd; Dorchester; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

ARCA Consulting Ltd is seeking a technically strong 3rd line IT professional to join their infrastructure team on a hybrid basis. The role focuses on hands-on support across Azure, 365, MECM/Intune, Windows Server and virtualization, with a strong emphasis on practical problem-solving and ownership of incidents.

The position involves working with cloud and on-premises technologies, contributing to projects, and maintaining documentation.

Qualifications

• 3rd line infrastructure support in a busy enterprise IT environment.
• Experience with Microsoft Azure, Entra ID, and Microsoft 365.
• Strong Windows Server and desktop management skills.
• Proficient with MECM/ConfigMgr and Intune/Endpoint Manager.
• Basic networking and infrastructure troubleshooting ability.
• Experience with SQL Server, Citrix, DNS, VPNs, and enterprise backup is a plus.
• Proven problem-solving skills and ownership from investigation to resolution.
• Good communication to coordinate with service desk and teams.

Responsibilities

• Provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teams.
• Act as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolution.
• Take a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teams.
• Support and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologies.
• Work extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365.
• Manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and Intune.
• Support Windows Server and desktop environments, including patching, certificates and platform optimisation.
• Work with virtualisation technologies including VMware and Hyper-V.
• Support software deployment, provisioning and policy compliance through ConfigMgr and Intune.
• Investigate recurring issues, carry out root cause analysis and implement preventative solutions.
• Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing.
• Maintain technical documentation and help establish infrastructure standards and best practice.
• Participate in a 24/7 on-call rota for business-critical services.

Skills

3rd line support

Microsoft Azure Local

Microsoft 365

Windows Server

MECM/ConfigMgr

Intune/Endpoint Manager

Networking basics

SQL Server

Citrix

Job description

ARCA Consulting Ltd is seeking a technically strong 3rd line IT professional to join their infrastructure team on a hybrid basis. The role focuses on hands-on support across Azure, 365, MECM/Intune, Windows Server and virtualization, with a strong emphasis on practical problem-solving and ownership of incidents.

The position involves working with cloud and on-premises technologies, contributing to projects, and maintaining documentation.