3rd Line IT Engineer

CRG TEC; Lancashire; On-site; GBP 31,000 - 38,000; Full time

Job summary

A managed service provider in Lancaster is seeking a 3rd Line Engineer to join their growing team. The role offers a dynamic work environment with a focus on design, deployment, and support. Ideal candidates will have a robust background in Microsoft technologies, strong customer service skills, and the ability to handle both projects and support tasks effectively. This position offers competitive compensation with additional benefits.

Qualifications

• Strong Microsoft-focused background with relevant MSP experience.
• Experience with Windows Desktop and Server, Virtualization (VMware, Hyper-V).
• Active Directory, Azure, and Networking skills are essential.
• Customer-facing service delivery experience is required.
• Ability to balance project work and support equally.

Responsibilities

• End-to-end involvement in design, deployment and ongoing service delivery.
• Contribute beyond standard support work in a managed services environment.

Skills

Microsoft technologies

Customer-facing service delivery

Networking skills

Windows Desktop and Server

Virtualization (VMware, Hyper-V)

Active Directory

Azure experience

Job description

Overview

Lancaster

£31-38k plus + more benefits

The Opportunity

Are you currently working at 2nd or 3rd line, and looking to join an MSP that offers training, development, and progression? Then this is the job for you. Due to growth, our client is looking to add to their team.

As a 3rd Line Engineer, you’ll be based in the Lancaster office for an MSP who supports nearly 300 clients. Our client has recently won contracts and, in turn, needs to grow out their tech team. Safe to say they’re heading in the right direction.

This role is for a 2nd / 3rd line engineer who may have hit a glass ceiling in their current company and wants to progress their career. You’ll need to have a what’s next approach by way of technology and product offerings as this MSP are looking for someone who can come in and contribute above and beyond support work. With this being in a managed services environment, the role is end to end and you’ll get involved through design, deployment and then ongoing service so the broader the background the better.

We’re looking for a strong Microsoft-biased engineer who has experience working within an MSP. With this role being customer facing, this will suit someone who has had a strong service provider background. An ideal general background of you will be having strong all-round IT skills: Windows Desktop and Server, Virtualization (VMware, Hyper-V), AD, Azure, VMware, Networking, etc., which is a given if you’ve worked within an MSP.

This role will be 50% project work and around 50% support.

Driving licence is required for this role to visit customer sites.

Responsibilities

This role involves end-to-end involvement in design, deployment and ongoing service delivery within an MSP environment, contributing beyond standard support work.

Qualifications

• Strong Microsoft-focused background with MSP experience
• Experience with Windows Desktop and Server, Virtualization (VMware, Hyper-V)
• Active Directory, Azure, Networking
• Customer-facing service delivery experience
• Ability to work on projects and support in equal measure

Next steps

1. Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
2. Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have.
3. If you are happy with what you have read, attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you!