3rd Line Infrastructure engineer - MS Certs offered (REF 931)

Interface Recruitment UK; Leeds; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a growing team as a 3rd Line IT Engineer at a leading recruitment firm in the UK. In this critical role, you'll provide installations and support services while advancing your career in a company that values professional development and client satisfaction.

Benefits

Career development & opportunities

Flexible scheduling

Company pension scheme

Company laptop

Social events

Onsite parking

Qualifications

• 5 years experience in IT preferred.
• Professional attitude and self-motivated.
• Strong problem-solving and customer service orientation.

Responsibilities

• Efficient remote and onsite installations and support services to clients across the UK.
• Manage server installations and migrations, ensuring customer satisfaction.
• Engage with customers to resolve technical issues.

Skills

Configuration and installation of network devices

Cloud Technologies (Azure, AWS)

Microsoft Exchange / Office 365

Subnetting and IP address allocation

Hypervisors (HyperV, VMWare)

Backup technologies

System Administration with Active Directory

Microsoft Desktop environments support

2nd/3rd Line IT support experience

Excellent communication skills

Time management

Root cause analysis

Technical documentation skills

Job description

3rd Line IT Engineer

Company benefits and salary :

• Salary up to £45,000
• Career development & opportunities
• Microsoft qualifications
• Mentoring opportunities
• Performance reviews
• Diverse community
• Workplace culture
• Flexible scheduling
• Flexible working from home
• Social events
• Company pension scheme
• Onsite parking
• Overtime
• Use of company vehicles
• 20 Days Holidays, plus bank holidays + Birthday
• Company laptop

This role is suited for someone seeking a step into an exciting company with great opportunities for progression. You will be responsible for providing efficient remote and onsite installations and support services to clients across the UK.

What’s involved?

• Server, PC, laptop, printer, switch, firewall, router, and Wi-Fi installations
• Engaging with customers to resolve technical issues and implement best practices
• Project managing server installations and migrations
• Coordinating between customers and internal teams to ensure customer satisfaction with support cases and installations
• Providing efficient and friendly remote and onsite technical support within customer SLAs

Skill requirements:

• Strong understanding of configuration and installation of network devices and services (e.g., Switches, Firewalls, VPNs, QoS, VLANs)
• Experience with Cloud Technologies (Azure, AWS)
• Strong understanding of Microsoft Exchange / Office 365
• Knowledge of subnetting and IP address allocation best practices
• Experience with hypervisors (HyperV, VMWare)
• Understanding of Backup technologies
• Experience in System Administration with Active Directory / Group Policy
• Support experience in Microsoft Desktop environments
• Experience providing 2nd/3rd Line IT support, preferably in a helpdesk or MSP setting
• Excellent communication skills, both written and verbal
• Ability to work independently and under pressure
• Self-motivated with good time management
• Experience in customer-facing roles
• Ability to perform root cause analysis
• Technical documentation skills
• Professional attitude

Knowledge of:

• Microsoft Office 2010+
• Windows Server 2016/2019
• Active Directory Administration
• Microsoft Exchange Server 2010-2019
• Office 365

Desirable skills:

• Microsoft Certifications
• 3rd Party Vendor Certifications (e.g., Sonicwall)
• Experience in MSP environment
• Apple Mac experience

This is a fantastic opportunity for a bright IT Engineer to join a growing team and advance their career. We seek someone who approaches problem-solving logically and takes pride in exceeding customer expectations. Interested? Please get in touch!

Job Details:

• Type: Full-time, Permanent
• Salary: Dependent on experience
• Benefits: Company pension
• Schedule: Monday to Friday
• Experience: 5 years in IT preferred
• Remote work: No