3rd Line Infrastructure Engineer

Constant Recruitment; Swindon; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading Managed Service Provider in Swindon seeks a 3rd Line Infrastructure Engineer to join their senior engineering team. The ideal candidate will offer 3rd line support, lead client projects, and mentor junior engineers. This hands-on role involves troubleshooting infrastructure issues and will require local travel to client sites. A driving license is necessary. Competitive salary offered, dependent on experience, within a hybrid working model.

Qualifications

• Experience in providing 3rd line support with an MSP background.
• Proficient in infrastructure troubleshooting and networking.
• Driving license required for client site visits.

Responsibilities

• Provide 3rd line support and troubleshooting for infrastructure.
• Lead smaller client projects and network rearchitecting.
• Act as an escalation point for complex technical issues.
• Install and configure client environments across platforms.
• Mentor junior engineers and ensure quality delivery.
• Attend client sites when necessary.

Skills

Windows Server

Networking

Infrastructure Troubleshooting

Cloud Platforms

Mentoring

Job description

Job Description

3rd Line Infrastructure Engineer

Salisbury Hybrid working (mix of office, home, and client site)

£38,000 £45,000 DOE

Driving licence required client site visits involved

Are you an experienced 3rd Line Engineer with a solid MSP background?

Do you enjoy tackling a mix of infrastructure and networking challenges?

Looking for a role that keeps you hands‑on, technical, and client‑facing?

This role could be a great fit.

Join a growing and well‑regarded Managed Service Provider as part of their senior engineering team. You will take ownership of escalated issues, support and guide more junior engineers, and lead on technical projects for a range of SME clients.

What you will be doing :

• Providing 3rd line support and infrastructure troubleshooting
• Leading smaller client projects and rearchitecting customer networks
• Acting as an escalation point for complex issues
• Installing, configuring, and supporting client environments across servers, networks, and cloud platforms
• Mentoring junior engineers and ensuring quality technical delivery
• Attending client sites when required (local travel)

Core technical skills we are looking for :

Windows Server (setup, troubles...