3rd Line Engineer

Isystems Integration Ltd; Billingham; Sur place; GBP 55 000 - 75 000; Plein temps

Résumé du poste

Ekco is seeking an experienced Level 3 EUC Engineer to support a large enterprise transformation and device migration within a GMP-regulated environment. You will act as a technical escalation point for complex application issues, collaborating with EUC, IT infrastructure, security and project teams to ensure deployment readiness and operational continuity.

Responsibilities include 3rd-line support for enterprise devices and applications, driving deployment readiness, testing coordination, and

Qualifications

• Proven Level 3 EUC device and application support experience in enterprise environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Windows-based enterprise applications.
• Experience in large-scale IT migration or transformation programmes.
• Understanding of deployment and packaging processes.

Responsabilités

• Provide Level 3 technical support for enterprise devices and applications across a complex IT environment.
• Develop technical solutions across the EUC landscape.
• Troubleshoot and resolve advanced issues as required by the programme.
• Support application readiness activities associated with device migration and workplace transformation projects.
• Coordinate application testing, validation, and user acceptance activities.
• Support software deployment, packaging, and release management processes.
• Work closely with EUC, infrastructure, networking, and security teams to resolve cross-functional technical issues.
• Analyse logs, system behaviour, and performance to identify root causes.
• Support incident, problem, and change management in line with ITIL.
• Maintain technical documentation and knowledge articles.

Outils

Microsoft Windows 10/11

Active Directory

SCCM

Citrix or VDI environments

Application packaging

Kiosk Mode

Description du poste

We are seeking an experienced Level 3 EUC Engineer to provide support within a large scale enterprise transformation and device migration programme, within a highly regulated pharmaceutical GMP environment. The role will focus on ensuring business critical applications remain stable, supported, compliant, and fully operational throughout migration and deployment activities. The successful candidate will act as a technical escalation point for complex application-related issues, working closely with infrastructure, EUC, security, deployment, and project teams to support application compatibility, deployment readiness, and operational continuity. Day-to-day at Ekco:

• Provide Level 3 technical support for enterprise devices and applications across a complex IT environment
• Develop technical solutions across the EUC landscape
• Troubleshoot and resolve advanced issues as required by the programme
• Support application readiness activities associated with device migration and workplace transformation projects
• Investigate application compatibility issues across Windows endpoint environments
• Coordinate application testing, validation, and user acceptance activities
• Support software deployment, packaging, and release management processes
• Work closely with EUC, infrastructure, networking, and security teams to resolve cross-functional technical issues
• Analyse application logs, system behaviour, and performance issues to identify root causes
• Support incident, problem, and change management activities in line with ITIL processes
• Maintain technical documentation, support procedures, and knowledge articles
• Assist with application life cycle management, patching, upgrades, and decommissioning activities
• Support deployment scheduling and migration cutover activities where required
• Engage with third-party vendors and application owners to coordinate onboarding activities
• Ensure applications comply with organisational security and operational standards
  Proven experience in Level 3 EUC devices and application support within enterprise environments
• Strong troubleshooting and root cause analysis skills
• Experience supporting Windows-based enterprise applications
• Experience working within large-scale IT migration or transformation programmes
• Understanding of application deployment and packaging processes
• Experience with technologies such as:
• Microsoft Windows 10/11
• Active Directory
• SCCM
• Citrix or VDI environments
• Application packaging
• Kiosk Mode and other techniques as required
• Experience working within ITIL-based support environments
• Experience working within highly regulated or controlled enterprise environments
• Strong stakeholder communication and coordination skills
• Ability to manage multiple priorities within fast-paced project environments
• Demonstrate proficiency in planning and coordination, with a high level of organisational capability

Desirable

• Experience in a GMP IT/OT environment

Why Ekco

Founded in 2016, Ekco has quickly become one of Europe's fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk - powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we're a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia-and we're continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do: On It: We take ownership, follow through, and get things done. All In: We collaborate, support each other, and commit fully to shared goals. Connected: We build trusted relationships with colleagues, clients, and partners. Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level. If these values resonate with you, you'll feel right at home here., First Irish Microsoft MSP to achieve all four Microsoft Security Specializations Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards A culture rooted in diversity, equality, inclusion & belonging A commitment to internal mobility and career progression Flexible, family-friendly working at the heart of our culture Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.