3rd Line Engineer

CBSbutler Ltd.; Basingstoke; On-site; GBP 40,000 - 55,000; Full time

Job summary

A reputable IT services provider is looking for a skilled 3rd Line Engineer to support a high-profile user community in Basingstoke. This office-based role involves providing expert hands-on support, monitoring systems, and engaging with customers and stakeholders daily. You will work closely with innovative technologies in a collaborative environment focused on continuous improvement and reliable service delivery.

Qualifications

• Solid knowledge and hands-on experience with VMware and Active Directory.
• Experience in ITSM processes and tooling.
• Hands-on with infrastructure technologies.

Responsibilities

• Provide 3rd Line support for a high-profile user base.
• Monitor, triage, and escalate issues through Event Management tooling.
• Engage daily with customers and stakeholders.
• Collaborate with 2nd and 3rd Line teams to strengthen service delivery.

Skills

Vmware

Solarwinds

Active Directory

Trellix (McAfee)

MECM / SCCM

ITSM Tooling

SQL

Windows Server

Job description

+SC / DV cleared role - must be eligible for clearance - sole British national due to nature of the project

Skills

• Vmware
• Solarwinds
• Active Directory

We're looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high-profile user community. This is an office-based role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset.

You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring a high-quality, reliable service.

Our purpose is simple: to make the world more sustainable by building trust in society through innovation. As a 3rd Line OS Core Engineer, you'll work with new technologies in a collaborative team that values knowledge sharing, continuous improvement, and delivering the best possible results for our customers.

What You'll Be Doing

Providing 3rd Line support for a high-profile user base

Working hands-on with key infrastructure technologies

Monitoring, triaging, and escalating issues through Event Management tooling

Engaging daily with customers and stakeholders

Supporting and improving IT services using ITSM processes and tooling

Collaborating with 2nd and 3rd Line teams to strengthen service delivery

Experience & Skills Required

You'll bring solid knowledge and hands-on experience in:

• Trellix (McAfee)
• MECM / SCCM
• ITSM Tooling
• SQL
• Active Directory
• Windows Server

If you'd like to discuss this 3rd line Engineer role in more detail, please send your updated CV to [e-mail] and I will get in touch.