3rd Line Cloud Support Engineer in London

Energy Jobline ZR; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A dynamic Managed Service Provider in the UK is seeking a 3rd Line Cloud Support Engineer. You will improve cloud deployments and support clients in a fast-paced environment. The ideal candidate has strong communication skills, relevant technical certifications, and experience in a support role. A competitive salary of £40,000 to £45,000 is offered, along with benefits and opportunities for growth.

Benefits

Opportunity for personal growth

Flexible benefits package

Autonomy in role

Qualifications

• Strong communication skills are essential.
• Technical certifications are required.
• Experience in a managed service provider environment is preferable.

Responsibilities

• Create scripts to improve cloud deployment.
• Provide support for firewall-related questions.
• Develop strong client relationships for feedback.
• Manage and update security networks.
• Track and remediate compromised accounts.

Skills

Strong verbal and written communication

Technical knowledge certifications

Experience on a support helpdesk

Knowledge of Cloud Management

Education

A-Level or HND level of qualifications

Tools

FortiGate firewall

O365

Power BI

PowerShell

Job description

About Energy Jobline

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Title: 3rd Line Cloud Support Engineer
Location: Office-based Southwest London
Salary: Circa £40,000 to £45,000 depending on experience + pension
Position type: Permanent – Office based – Good tenure background required
Travel: Occasional when required
Start Date: ASAP.

Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rd Line Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting‑edge technologies to enhance clients' business operations.

Key Qualifications

• A-Level or HND level of qualifications
• Strong verbal and written communication
• Experience on a support helpdesk with a variety of technologies (MSP ideal)
• Certifications of technical knowledge

Key Responsibilities

• Create scripts to improve cloud deployment and reporting mainly in SharePoint.
• Be a dedicated support point for detailed firewall questions.
• Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
• Work effectively with external suppliers who are used to delivering elements of our service.
• Build good trust‑based relationships with key customers & customer groups when providing support needs. Ensure that two‑way feedback is developed relating to our products and services, current customer priorities, challenges, and requirements.
• Ensure that a strong customer service ethos is provided.
• Cloud Management.
• Update Security and Network information to accurately account for changes in infrastructure.
• Test and rollout updates to firewalls and routers.
• SharePoint creation and privilege management.
• Ability to track and remediate compromised accounts.
• Working knowledge of a leading firewall vendor (FortiGate ideal).
• MDM skills.
• O365 conditional access.
• Knowledge of Power BI, and PowerShell is an advantage.

Benefits

• Opportunity to develop skills in new technology and control your technical environment.
• Autonomy in your role, allowing for personal growth and efficiency improvements.
• Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc.

About Our Client

Our client is committed to providing enterprise‑level solutions to fast‑growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other. Join our client’s team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries.

Contact: [e-mail]