3rd Line Cloud Support Engineer

itecopeople; City Of London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A technology company is seeking a 3rd Line Cloud Support Engineer in Southwest London. This office-based role involves creating scripts for cloud deployment, providing support for firewall issues, and ensuring strong customer service. Ideal candidates will have A-Level or HND qualifications and experience in a technical support environment. With competitive salary and opportunities for personal growth, this position is perfect for those passionate about technology.

Benefits

Flexible benefits package including childcare vouchers

Medical cover options

Opportunity to develop skills in new technology

Autonomy in role

Qualifications

• Experience in a support helpdesk with a variety of technologies (MSP ideal).
• Certifications of technical knowledge are advantageous.

Responsibilities

• Create scripts to improve cloud deployment and reporting mainly in SharePoint.
• Be a support point for detailed firewall questions.
• Build good trust-based relationships with key customers.
• Update Security and Network information accurately.
• Test and rollout updates to firewalls and routers.

Skills

Communication skills

Cloud Management

Scripting for cloud deployment

Customer service ethos

Firewall knowledge (FortiGate preferred)

MDM skills

Knowledge of Power BI and PowerShell

Education

A-Level or HND level qualifications

Job description

Overview

Title: 3rd Line Cloud Support Engineer

Location: Office-based Southwest London

Salary: Circa 40,000 to 45,000 depending on experience + pension

Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure.

Travel: Occasional when required

Start Date: ASAP.

Responsibilities

• Create scripts to improve cloud deployment and reporting mainly in SharePoint.
• Be a dedicated support point for detailed firewall questions.
• Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
• Work effectively with external suppliers who are used to delivering elements of our service
• Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges, and requirements.
• Ensure that a strong customer service ethos is provided.
• Cloud Management
• Update Security and Network information to accurately account for changes in infrastructure
• Test and rollout updates to firewalls and routers.
• SharePoint creation and privilege management
• Ability to track and remediate compromised accounts.
• Working knowledge of a leading firewall vendor (FortiGate ideal)
• MDM skills
• O365 conditional access
• Knowledge of Power BI, and PowerShell is an advantage.

Qualifications

• A-Level or HND level of qualifications
• Strong verbal and written communication
• Experience on a support helpdesk with a variety of technologies (MSP ideal)
• Certifications of technical knowledge

What's in it for You

• Opportunity to develop skills in new technology and control your technical environment.
• Autonomy in your role, allowing for personal growth and efficiency improvements.
• Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc.

About Our Client

Our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other.

Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries. Apply now to take the next step in your career! Email your CV to (url removed)

Services advertised are those of an Employment Agency.