3Rd Line Citrix Support

Experis; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology services provider is seeking a skilled 3rd Line Citrix Support professional in London/Croydon for a contract role. The successful candidate will be responsible for the support and maintenance of the Citrix estate, provide technical guidance, and troubleshoot issues across various Windows platforms. Applicants must hold CCA certification on Citrix technologies, with strong skills in troubleshooting, documentation, and communication. This role offers competitive day rates and requires onsite work three days a week.

Qualifications

• Experience of maintaining Citrix infrastructures (CVAD 2402 LTSR and CVAD 2507 LTSR).
• Ability to troubleshoot 3rd line support issues effectively.
• Good understanding of backup and change management processes.

Responsibilities

• Maintain and support Citrix infrastructures.
• Provide 3rd level support to Windows platforms.
• Maintain and support Citrix Storefront and Provisioning Server.

Skills

Citrix support

Windows 10/11 support

Hyper-V experience

SQL patching

Troubleshooting skills

Documentation skills

Good communication skills

Education

CCA certification or higher on XenApp or XenDesktop

Tools

MS SQL Server

SCCM/Manage Engine

Citrix Netscaler

Job description

Role

3rd Line Citrix Support

Location

London / Croydon (3 days on site per week) with occasional travel to Farnborough

Duration

3 Months with potential to extend

Day Rate

£(Apply online only) - Umbrella Only

Eligibility

Candidates must be eligible for SC clearance

Role Description

Accountable for the day-to-day support and running of client's Citrix estate

Responsibilities

• Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR)
• Provide 3rd level support to Windows 10/11 and Windows 2016/19 and Windows 2022/25 platforms
• Experience of maintaining and implementing Hyper-V and SCVMM
• Maintain and support Citrix Netscaler hardware appliances
• Maintain and support Citrix Storefront
• Maintain and support Citrix Provisioning Server.
• Good knowledge of PVS versioning and updating Citrix Images.
• Good knowledge of MS SQL Server and applying SQL patches.

Qualifications and Experience

• CCA certified or higher on XenApp or XenDestkop
• XenApp
• Xendesktop
• SCCM/Manage Engine
• Windows 10/11 and Server 2016 - Current
• Familiar with virtualisation platforms (Hyper-V)
• Practical experience of medium size (and larger) client server environments
• Ability to troubleshoot 3rd line support issues
• Experience of backup and change management processes
• Familiar with a working knowledge of MS Office, O365 and Visio
• Experience of and applies skills and experience to new situations
• Excellent written and oral communications skills and able to Communicate at all levels, technical and non-technical
• Able to prepare and deliver management briefings
• Logical and rational approach to problems
• Able to gather and analyse information
• Good documentation skills
• Able to understand and articulate complex ideas
• Able to determine service impacts and risks

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply