32hr Supervisor, Kids Footwear, Selfridges Trafford

KURT GEIGER; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail company in Stretford is seeking a management-level candidate to ensure exceptional customer service and drive sales. This role requires luxury retail experience and the ability to build lasting customer relationships. The successful candidate will enjoy a competitive salary, generous commission, and employee discounts. Join a fast-paced team committed to diversity and inclusion.

Benefits

Competitive basic salary

Generous commission structure

Employee discounts

Qualifications

• Previous experience in luxury retail.
• Experience at a similar management level.
• Ability to drive memorable customer experiences.

Responsibilities

• Ensure high standards of customer service.
• Support Store Manager in achieving sales targets.
• Maintain excellent visual presentation.
• Assist in customer queries to ensure satisfaction.

Skills

Customer service excellence

Sales driving capabilities

Team development

Knowledge of fashion trends

Job description

About Us

We Are One. At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.

Kurt Geiger first opened in Britain’s fashion capital on Bond Street, London in 1963. Since the sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We offer an unrivalled shopping experience combining the experience of Kurt Geiger, Selfridges and our luxury brands.

Responsibilities

• Ensure customer service is of the highest standards at all times
• Support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures
• Protect the Kurt Geiger & Selfridges brand
• Maintain excellent visual presentation consistent with company guidelines
• Be an expert in fashion and latest trends
• Support management in training and developing team to maximise sales
• Support performance management of team
• Assist in floor control
• Assist in customer queries and complaints to ensure customer satisfaction

Qualifications

• Previous experience in luxury retail within a clientelling and service driven environment
• Experience at a similar management level
• Customer service ambassador with the ability to drive a unique but memorable customer experience that builds loyalty
• Proven ability to drive sales and team
• Immaculately presented and representative of our luxury/fashion forward brand in every way

Benefits

• Competitive basic salary
• Generous commission structure
• Gorgeous shoes each season
• Amazing employee discounts

If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism