3+ Years IT Support Engineer - Hybrid & Flexible

Calligo; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology service provider in Leicester is seeking an experienced IT professional to provide exceptional technical support to clients. The ideal candidate will have over 3 years of experience in a support role, with strong skills in Microsoft technologies. This hybrid position requires a minimum of one day per week in the office, focusing on exceptional customer service and technical problem-solving. The role also involves escalating issues and supporting cloud services.

Benefits

Training and development

25 days annual leave

5% employer pension contribution

Healthcare cover

Life insurance

Flexible working

Paid time off for volunteering

Qualifications

• 3+ years technical experience in a support environment.
• Sound problem analysis skills.
• In-depth knowledge of Microsoft stack and Active Directory.

Responsibilities

• Diagnose & troubleshoot server and desktop issues.
• Install and configure servers and infrastructure hardware.
• Manage and deliver under pressure.

Skills

Technical support experience

Problem-solving skills

Communication ability

Leadership skills

Education

Industry recognized professional technical qualifications

Tools

Microsoft 365

VMware

Azure

Windows Server

Job description

A technology service provider in Leicester is seeking an experienced IT professional to provide exceptional technical support to clients. The ideal candidate will have over 3 years of experience in a support role, with strong skills in Microsoft technologies. This hybrid position requires a minimum of one day per week in the office, focusing on exceptional customer service and technical problem-solving. The role also involves escalating issues and supporting cloud services.