3.5T Operations Driver

Culligan International; Hemel Hempstead; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company vehicle provided

23 days' holiday + bank holidays

Pension scheme

Sick pay

Employee assistance programme

Ongoing training & development

Opportunity for career progression

Job summary

Culligan in Hemel Hempstead is seeking a motivated 3.5T Operations Support Driver to join our Field Operations team. You will ensure equipment arrives safely, on time and in good condition while supporting installations, swaps and exchanges for our customers across London and surrounding areas.

You'll collect returned equipment, provide a responsive courier service between customer sites and the Service Centre, and help keep daily schedules running smoothly with professional, customer‑facing

Qualifications

• Valid UK driving licence with up to 6 penalty points.
• Minimum 2 years of commercial driving experience.
• Experience driving a 3.5T vehicle.
• Excellent knowledge of London and surrounding road network.
• Forklift licence is desirable but not essential.

Responsibilities

• Complete daily vehicle safety inspections and maintain company vehicle.
• Safely transport 3.5T equipment to customer sites across London and surrounds.
• Meet Field Service Technicians at appointments to support installs and exchanges.
• Assist with unloading and positioning equipment, minimizing damage risk.
• Collect returned equipment and transport to the Service Centre.
• Provide efficient courier service between customer locations and Service Centre.
• Ensure products arrive securely in excellent condition.
• Work with Field Operations to support daily schedules and priorities.
• Maintain delivery and equipment records accurately.
• Deliver outstanding customer service and represent Culligan professionally.
• Support broader Service Centre activities as required.

Skills

Driving

Logistics coordination

Customer service

Communication skills

Time management

Education

Full UK driving licence (category B)

Job description

We're excited to welcome a motivated 3.5T Operations Support Driver to join our team at Culligan based from our Hemel Hempstead Service Centre.

This role is a key part of our Field Operations team, providing vital logistical support to our Field Service Technicians across London and the surrounding areas. You'll ensure equipment arrives safely, on time and in perfect condition, helping our technicians deliver exceptional customer service during installations, equipment swaps and exchanges.

As well as supporting planned customer visits, you'll collect returned equipment and provide a responsive courier service between customer sites and our Service Centre, ensuring our field operation runs efficiently every day.

This is an excellent opportunity to join a growing organisation where you'll receive ongoing training and have opportunities to develop your career within Culligan.

Hours of Work

Monday – Friday
7:00am – 5:00pm

Core Role & Responsibilities

• Complete daily vehicle safety inspections and ensure the company vehicle is maintained to a high standard.
• Safely transport Mains-fed water coolers and drinking water systems to customer sites across London and the surrounding areas.
• Meet Field Service Technicians at scheduled customer appointments to support installations, equipment swaps and product exchanges.
• Assist with unloading, positioning and safely handling equipment to minimise the risk of damage.
• Collect returned equipment from customer sites and transport it back to the Service Centre.
• Provide an efficient courier service between customer locations, Service Centres and other business locations as required.
• Ensure all products are transported securely and arrive in excellent condition.
• Work closely with the Field Operations team to support daily schedules and respond to changing operational priorities.
• Maintain accurate delivery, collection and equipment records.
• Deliver outstanding customer service and represent Culligan professionally at every customer interaction.
• Support the wider Service Centre team with operational activities when required.

Requirements

• Full UK driving licence with a maximum of 6 penalty points (no dangerous or careless driving convictions).
• Minimum of 2 years' commercial driving experience.
• Experience driving a 3.5T vehicle.
• Excellent knowledge of London and the surrounding road network.
• Comfortable handling and moving heavy equipment using safe manual handling techniques.
• Strong communication skills and the ability to work collaboratively with Field Service Technicians and customers.
• Able to work to timed appointments while remaining flexible to operational changes.
• Reliable, organised and customer focused.
• Forklift licence (desirable but not essential).
• Experience in logistics, field support or courier operations would be advantageous.

Benefits

• Monday – Friday working pattern
• Company vehicle provided
• Uniform supplied
• 23 days' holiday plus Bank Holidays, increasing with length of service
• Enhanced Maternity, Paternity, Shared Parental and Grandparent Leave
• Company Pension Scheme
• Company Sick Pay
• Shopping discounts through Perks at Work
• 24-hour Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Ongoing training and development
• Opportunity for career progression