2nd Line Support Technician

Ark ICT Solutions Ltd; Crossgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic tech support company in the UK seeks an enthusiastic 2nd Line Support Technician to provide technical support to schools and small businesses. The ideal candidate will have strong experience in Windows OS, Office 365, and cloud technologies like Microsoft Azure. The position offers a supportive team environment, career growth, and comprehensive benefits including Bupa healthcare and a pension scheme.

Benefits

Bupa healthcare

Pension scheme

Supportive team environment

Qualifications

• Experience providing 2nd Line technical support in a diverse environment.
• Ability to diagnose and resolve issues with Windows Operating Systems.
• Experience managing Office 365 environments.

Responsibilities

• Provide 2nd Line technical support to various clients.
• Diagnose and resolve technical issues related to Windows OS.
• Handle escalations from 1st Line Support.

Skills

Support for Schools ICT environments

Attention to detail

Problem-solving skills

Willingness to learn new skills

Education

Experience with cloud technologies (Microsoft Azure or Intune)

Familiarity with virtualization technologies

Knowledge of ITIL processes and IT ticketing systems

Tools

Office 365

Backup solutions

Scripting or automation tools

Job description

Job Overview

At Ark ICT, we are looking for an enthusiastic and skilled "2nd Line Support Technician" to join our team! We provide a broad range of IT services to schools and businesses across the East Midlands and need someone with a solid technical background to help deliver top‑tier support to our clients.

Responsibilities

• Provide 2nd Line technical support to a diverse range of clients, including schools and small businesses.
• Diagnose and resolve issues related to Windows Operating Systems.
• Manage and maintain Office 365 environments.
• Handle client escalations from 1st Line Support.
• Provide remote support and monitor system health to prevent service disruptions.
• Document technical issues and solutions.
• Offer advice on best practices and ensure excellent customer service.

Qualifications

• Experience supporting Schools ICT environments.
• Familiarity with virtualization technologies.
• Experience with cloud technologies such as Microsoft Azure or Intune.
• Knowledge of backup solutions, IT ticketing systems, ITIL processes, scripting or automation, and cybersecurity awareness.
• Attention to detail, a methodical approach to problem‑solving, and a willingness to learn new skills.

Benefits

We offer a supportive team environment, opportunities for career growth, and the chance to work with cutting‑edge technology. We provide Bupa healthcare and a pension scheme upon completion of probation.

Location & Working Hours

Based from our office in Pinchbeck, Spalding. 5 days a week, 40 hours across a week, Monday to Friday.