2nd Line Support Engineer

vionsa GmbH; Rochester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading IT services provider in Rochester is seeking a 2nd Line IT Support Technician to join their technical team. This full-time, office-based position involves providing technical support to approximately 100 clients across various sectors, with opportunities for career development in a fast-paced environment. Candidates should have experience in Managed Service Providers and a strong technical background, particularly in Windows and Microsoft 365.

Qualifications

• Previous experience working in a Managed Service Provider (MSP), ideally 2+ years.
• Strong knowledge of Windows client and server operating systems.
• Hands-on experience with Microsoft 365 and ideally Azure.

Responsibilities

• Delivering 1st-line and 2nd-line technical support to clients.
• Installing, configuring and testing new hardware and software.
• Diagnosing and resolving issues across hardware, software and networking.

Skills

Strong troubleshooting skills

Excellent communication skills

Hands-on experience with Microsoft 365

Wired and wireless networking knowledge

Education

Educated to A-Level or above

Tools

Windows client operating systems

Microsoft Azure

Job description

2ndLineITSupportTechnician

Rochester

Salary: £28,000–£32,000 (depending on experience)

Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast‑paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further?

If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full‑time, office‑based role with occasional travel to client sites across Kent and the South East.

For this role you must have a full driving licence and previous experience of working for a Managed Service Provider (MSP).

About the role

As a 2nd Line IT Support Technician, you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands‑on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to network and cloud services.

The position is ideal for someone with a background in MSP environments who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on‑site support, ensuring clients receive the highest level of service.

Key Responsibilities

• Delivering 1st‑line and 2nd‑line technical support to a wide variety of clients
• Installing, configuring and testing new hardware, software and network components
• Diagnosing and resolving issues across hardware, software and networking
• Monitoring system performance and carrying out preventive maintenance
• Supporting printers, cabling and peripheral equipment
• Updating and maintaining the help desk system with accurate fault logs
• Liaising with third‑party suppliers and external contractors when required
• Assisting in client projects and IT upgrades where needed

This is a role where you will take the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team.

What we are looking for

To succeed in this role, you need a solid technical background, strong communication skills and the ability to manage your time effectively.

Essential skills and experience

• Previous experience working in a Managed Service Provider (MSP), ideally 2+ years
• Strong knowledge of Windows client and server operating systems
• Hands‑on experience with Microsoft 365 and ideally Azure
• Good understanding of both wired and wireless networking (LAN/WAN)
• Strong troubleshooting skills with the ability to remain calm under pressure
• Excellent communication skills with the ability to build relationships with clients

Desirable extras

• Microsoft certifications (e.g., MCSA, Azure Fundamentals)
• Educated to A‑Level or above
• Full UK driving licence (essential)
• Ability to pass an enhanced DBS check

Details

• Salary: £28,000–£32,000 (depending on experience)
• Hours: Monday to Friday, 8:00 am–4:30 pm
• Location: Office‑based in Rochester, with travel to client sites across Kent and occasionally further afield
• While the business has an out‑of‑hour team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime

Why apply?

This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on‑premises infrastructure to cloud solutions, while working directly with end‑users across different industries.

If you are hardworking, enthusiastic and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business.

Apply now

If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.