2nd Line Support Engineer

SDL; Letchworth; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading technology firm in the United Kingdom is looking for a 2nd Line Support Engineer to provide hands-on technical support. In this role, you will collaborate with a team to resolve user issues and work with desktop and server technologies. Ideal candidates will have experience in fast-paced environments and possess excellent communication skills. The salary offered ranges from £32,000 to £35,000 per annum.

Qualifications

• Experience in a fast-paced support environment.
• Exposure to desktop and server hardware and software fixes.
• Strong communication skills, prioritization, and time management.

Responsibilities

• Support users with their technical issues.
• Work as part of a team to resolve incidents.

Skills

O365

VMware/Hyper‑V

Server/Exchange

Windows

Job description

I am looking for a strong 2nd Line Support Engineer to work a hands‑on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Support Engineers to provide support and resolve incidents as they arise.

Ideally you will have experience working within a fast‑paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management.

Key Technical Skills

• O365
• VMware/Hyper‑V
• Server/Exchange
• Windows

Salary on offer is between £32‑£35k per annum