2nd Line Support Engineer

1 Tech Staffing Ltd; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A technology staffing agency seeks an Onsite Engineer (2nd Line) in Surrey to provide IT support within an educational setting. The successful candidate will have experience in 1st/2nd Line support, particularly with Microsoft Office 365 and Windows systems. This role involves troubleshooting technical issues and ensuring a smooth operation of educational ICT systems, contributing to an effective learning environment.

Qualifications

• Experience in a similar ICT Technician, 1st/2nd Line Engineer role, ideally in education.
• Strong understanding of Microsoft Office 365 and common applications.
• Confident troubleshooting skills and ability to work independently.

Responsibilities

• Act as the main onsite contact for IT support to staff and students.
• Troubleshoot and resolve technical issues across various devices.
• Install, configure and maintain hardware and software systems.

Skills

Customer-focused support

Troubleshooting skills

Communication skills

Organisational skills

Tools

Microsoft Office 365

Windows operating systems

Job description

Onsite Engineer (2nd Line)

Surrey

Up to £35K

We re looking for a skilled and customer-focused Onsite Engineer to join an education trust around the Surrey area. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues and delivering reliable solutions.

As the onsite IT lead, you ll be responsible for keeping day-to-day systems running smoothly while also helping the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment.

Key responsibilities:

• Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students
• Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more
• Install, configure and upgrade hardware and software across the school network
• Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications
• Work proactively with stakeholders to identify improvements in ICT provision
• Communicate technical solutions clearly and effectively to non-technical users

Key Requirements:

• Experience in a similar ICT Technician, 1st/2nd Line Engineer role – ideally within an education MSP or directly in a school environment
• Strong knowledge of Microsoft Office 365 and Windows operating systems
• Good understanding of common user applications and networked systems
• Confident troubleshooting skills with the ability to work independently under pressure
• Excellent communication and organisation skills, with a customer-first approach

Please apply for immediate consideration, my client is wanting to start the interview process asap!