2Nd Line Service Desk Support Engineer

Edwards & Pearce; Beverley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT and Software provider in Beverley is seeking experienced 2nd Line Support Engineers to join their team. Responsibilities include providing desktop and remote support, configuring client hardware, and troubleshooting network issues. Candidates should have a solid background in application and network support, and strong analytical skills are a must. Competitive benefits include company pension and equipment provisions.

Benefits

Company Pension

Laptop

Mobile

On-site parking

Qualifications

• Experience in a similar role with good application and network support.
• Knowledge of networking protocols and security devices.
• Ability to manage multiple priorities effectively.

Responsibilities

• Provide desktop and remote support using the Helpdesk system.
• Configure and install client hardware and software.
• Liaise with Support teams to resolve issues.

Skills

Application support

Network connectivity

Troubleshooting

Attention to detail

Job description

Overview

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.

Responsibilities

• Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
• Liaising with Support to get issues fixed.
• Configuring, installing and supporting any client hardware and software.
• Configuring, installing required devices.
• Processing new and leaver accounts.
• Managing, assessing, and reporting on project activities to meet deadlines.
• Focus on solving customers problems, striving to understand their needs.

Requirements / Qualifications

• Previous experience in a similar role with a good level of application and network support.
• Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
• Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
• Robust troubleshooting and strong analytical skills.
• High degree of personal integrity with a commitment to confidentiality.
• Ability to work effectively on your own and give valuable feedback to rest of team whilst still being a team player.
• Strong attention to detail is required.

Benefits

Company Pension, Laptop, Mobile, On-site parking

Consultancy

Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer