2nd Line service desk engineer (MSP)

Interaction Recruitment; Watford; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

An IT Services provider in the UK is looking for a 2nd Line Service Desk Engineer to provide technical support and maximize system uptime. The ideal candidate will have at least three years of experience in IT support, particularly within a Managed Service Provider environment. This hybrid role offers competitive salary up to £38k and benefits including increasing annual leave and tailored training paths for career development.

Benefits

22 days annual leave rising to 25

Company pension

Tailored training path

Qualifications

• At least 3 years in commercial IT support.
• Enthusiastic and ambitious attitude.
• Ability to work with various technologies.

Responsibilities

• Provide technical support for Managed Service customers.
• Perform proactive tasks to maximize customer uptime.

Skills

Remote / On Site Support

Microsoft Office 365 services

Email services (Exchange, Exchange Online)

MDM Solutions (Intune, Jamf)

SharePoint Online and Teams setup

Microsoft Azure administration

Hosted Telephony

Windows Server, GPO, AD

General desktop support

DNS, DHCP, TCP/IP

Job description

We are looking for a 2nd Line Service Desk Engineer to join a well‑established and fast‑growing IT Services, Solutions and Consultancy practice. We’re a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world‑class IT services to a diverse and expanding list of clients.

You should have at least 3 years working in a commercial IT support environment—preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and can hit the ground running.

Responsibilities

• Provide technical support for Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required.
• Perform a variety of proactive tasks that help maximise customers' up‑time, perform root‑cause analysis and prevent recurring issues, including resolving more complex monitoring alerts, deploying the latest security updates, system maintenance, and upgrading customer systems.

Desired Skills

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration.
• Microsoft Azure administration.
• Hosted Telephony.
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, hardware/software diagnosis and break/fix.
• Windows OS 7,8 and 10.
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security – server and workstation).

Job Details

• Job Title: 2nd Service desk engineer (MSP – Borehamwood)
• Salary: up to 38k doe
• Location: Borehamwood + Hybrid at least 1 day at home
• Term: Permanent
• Benefits: 22 days AL rising to 25 with service + BHs + Company pension
• Training: Tailored training path with vendor specific accreditations