2nd Line service desk engineer (MSP)

Interaction Recruitment; England; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A leading IT Services company in Borehamwood is seeking a 2nd Line Service Desk Engineer to provide technical support and ensure customer satisfaction. The ideal candidate will have over 3 years of experience in a commercial IT Support environment, preferably within a Managed Service Provider. This position offers a competitive salary and a hybrid working model, allowing flexibility in your work location.

Benefits

22 days annual leave rising to 25 with service

Bank Holidays

Company pension

Tailored training path with vendor specific accreditations

Qualifications

• At least 3 years working in a commercial IT Support environment.
• Enthusiastic and ambitious attitude towards work.
• Experience working within a Managed Service Provider.

Responsibilities

• Provide technical support for Managed Service customers.
• Fix incidents or escalate to the 3rd line engineering team.
• Perform proactive tasks to maximize customer's uptime.

Skills

Remote / On Site Support

Ticket management

Microsoft Office 365 services

Email services

MDM Solutions

SharePoint Online and Teams

Microsoft Azure administration

Hosted Telephony

Windows Server

General desktop support

Windows OS 7, 8 and 10

DNS, DHCP, TCP/IP

Interest in security

Job description

Job Title: 2nd Service desk engineer (MSP Borehamwood)

Salary: up to 38k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.

You should have at least 3 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

• Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
• Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired.
• Email services (Exchange, Exchange Online, Mimecast, Gmail)
• MDM Solutions (Intune, Jamf)
• SharePoint Online and Teams setup and configuration
• Microsoft Azure administration
• Hosted Telephony
• Windows Server, GPO, AD, File Servers and any other server roles.
• Deployment and implementation of new workstations and network hardware across multiple remote sites.
• General desktop support, Hardware/software diagnosis and break fix.
• Windows OS 7,8 and 10
• DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
• Interest and exposure to security (Firewalls, Windows security server and workstation)