2nd line project engineer

Interaction Recruitment; England; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading IT recruitment agency is seeking a Projects Engineer to deliver IT projects for clients. Responsibilities include implementing Office 365 and security solutions. Candidates need 5+ years in IT support, preferably within an MSP, alongside strong customer service and communication skills. This role offers a competitive salary up to £45k per annum and benefits including a pension plan.

Benefits

25 days holiday

Company pension

Tailored career path training

Qualifications

• At least 5 years’ experience in a commercial IT Support environment, preferably within an MSP.
• Strong understanding of computer hardware, software, networking, and operating systems.
• Patient and able to communicate technical concepts to non-technical users.

Responsibilities

• Implement projects for a wide range of clients.
• Deliver IT projects such as Office 365 and security upgrades.
• Support clients in achieving their IT roadmap objectives.

Skills

Customer service skills

Technical communication

Team collaboration

Problem-solving

Tools

Microsoft Office 365

Intune

Azure

Windows Server

Job description

Job Title: Projects engineer 2nd line (msp)

Location: Borehamwood + Hybrid

Duration: Permanent

Salary: up to 45k per annum DOE

Benefits: 25 + company pension

Training: Tailored career path with industry vendor training

Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP? Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer!

HOW YOU WILL MAKE AN IMPACT

You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether that’s due to growth, business change or even an office move.

WHO WE ARE LOOKING FOR

• At least 5 years’ experience in a commercial IT Support environment, preferably within an MSP.
• A strong understanding of computer hardware, software, networking, and operating systems.
• Patient, empathetic, and able to communicate technical concepts to non-technical users.
• Enjoy working as part of a team and leveraging the expertise of others to solve problems.
• Exceptional customer service skills with a proven ability to quickly build rapport.

SYSTEMS YOU ARE FAMILIAR WITH

• Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail).
• Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
• Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration.
• Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
• Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
• Interest and exposure to security, including firewalls and Windows security for servers and workstations.