2nd line project engineer

Interaction Recruitment; Borehamwood; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading IT services provider in Borehamwood seeks a Projects Engineer to deliver IT projects for diverse clients. You will implement solutions, manage systems migrations, and provide exceptional customer service. The ideal candidate has a minimum of 5 years' experience in IT support, strong technical skills, and the ability to communicate effectively with clients. This hybrid role offers a salary of up to £45k per annum plus 25 days of leave and a company pension.

Benefits

25 days of leave

Company pension

Tailored career path with vendor training

Qualifications

• At least 5 years' experience in a commercial IT Support environment.
• Strong understanding of computer hardware, software, networking, and operating systems.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Implement projects for a wide range of clients.
• Deliver IT solutions to meet client demands and achieve IT roadmap.
• Manage complex systems migrations and security hardening.

Skills

Communication with non-technical users

Customer service skills

Problem solving

Tools

Office 365

Microsoft Azure

Intune

Windows Server

Mimecast

Job description

Job Title: Projects engineer 2nd line (msp)

Location: Borehamwood + Hybrid

Duration: Permanent

Salary: up to 45k per annum DOE

Benefits: 25 + company pension

Training: Tailored career path with industry vendor training

Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer!

HOW YOULL MAKE AN IMPACT

• You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one‑day jobs to multi‑strand, complex systems migrations, and security hardening.
• These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony.
• Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move.

WHO WE ARE LOOKING FOR

• You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems.
• You are patient, empathetic and able to communicate technical concepts to non‑technical users.
• You enjoy working as both a part of a team and leveraging the expertise of others to solve problems.
• You have exceptional customer service skills with a proven ability to quickly build rapport.

SYSTEMS YOU ARE FAMILIAR WITH

• Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail).
• Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot.
• Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration.
• Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles.
• Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN.
• Interest and exposure to security, including firewalls and Windows security for servers and workstations.