2Nd Line Network Support Engineer

Hamilton Barnes; Leeds; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading MSP in the United Kingdom is seeking a 2nd Line Network Engineer to join their national team. This role involves monitoring, troubleshooting, and supporting WAN/LAN networks and security products. Candidates should possess CCNA certification and experience with Cisco and Fortinet technologies. The position includes a salary package with an on-call allowance and additional benefits.

Benefits

On Call Allowance

Certifications Paid for

Pension and Other Benefits

Qualifications

• Must hold CCNA certification.
• Experience in supporting WAN/LAN networks is essential.
• Desirable to have experience with Fortinet and Palo Alto.

Responsibilities

• Perform 2nd Line Network and Security support diagnostics.
• Liaise with customers for incident escalations.
• Maintain technical competence with vendors like Cisco and Fortinet.
• Monitor and progress all escalations ensuring timely updates.

Skills

CCNA Level

Experience in WAN/LAN Networks

Fortinet / Palo Alto / ASA

Cisco Routing and Switching

Tools

Cisco

Fortinet

Palo Alto

Job description

We're working with an exciting MSP looking for 2nd Line Network engineer, working within a national team for an award winning Cisco / Fortinet Partner.

You will be responsible for monitoring, troubleshooting, tracking, and reporting incidents. As part of your role, you will provide critical support to a medium-large customer base over a wide product portfolio. You will support WAN/LAN Networks and Security products, ensuring timely resolutions.

Responsibilities

• Respond to Customer Incidents by performing 2nd Line Network and Security support diagnostics to resolve faults and/or implement workaround solutions that meet SLA standards and customer needs, with occasional 1st Line support co-ordination duties.
• Liaise with customers during escalations at a 2nd line network technical level, as part of escalation and resolution of incidents.
• Maintain and develop technical competence with key vendors such as Cisco, Fortinet, Palo Alto etc., seeking and applying relevant training opportunities and best practice.
• Raise, progress and monitor all escalations both internally and externally, ensuring satisfactory conclusions and timely updates to stakeholders, facilitating seamless handover at key stages of progression.

Experience & Skills

• CCNA Level
• Experience in WAN/LAN Networks
• Fortinet / Palo Alto / ASA (Desirable)
• Cisco Routing and Switching

• Salary | £(phone number removed) Per Annum (Basic) + £5,000 (On Call Allowance - 1 in 4 Weeks)
• Certifications Paid for
• Pension | Other Benefits Included