2nd Line Network Engineer | Advanced Troubleshooting & Growth

Randstad Technologies Recruitment; Peterborough; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading IT recruitment company in the UK is seeking a skilled 2nd Line Network Engineer in Peterborough. You'll deliver advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to ensure seamless network operations. The role requires 2-3 years of experience and strong knowledge of Cisco technologies, along with cloud services. This position offers a balanced shift rota and opportunities for career development in a supportive environment.

Benefits

Career development opportunities

Supportive team environment

Balanced shift rota

Qualifications

• 2-3 years' experience in a similar SLA-driven support role.
• Strong technical skills in network troubleshooting and support.

Responsibilities

• Investigate and resolve escalated technical issues.
• Perform log analysis, configuration changes, and device upgrades.
• Collaborate with third-party vendors on critical incidents.
• Support Service Desk and 1st Line Engineers.
• Maintain technical knowledge and accreditations.

Skills

Cisco Switches/Routers

Fortinet

Palo Alto

Checkpoint

Cisco Meraki

HP Aruba

F5

Azure

AWS

Netscaler/F5

Cisco Wireless/SD-WAN/DNAC/ISE/ACI

Job description

A leading IT recruitment company in the UK is seeking a skilled 2nd Line Network Engineer in Peterborough. You'll deliver advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to ensure seamless network operations. The role requires 2-3 years of experience and strong knowledge of Cisco technologies, along with cloud services. This position offers a balanced shift rota and opportunities for career development in a supportive environment.