2nd Line Network Engineer

CRG TEC; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading network provider seeks a 2nd Line Network Support Engineer in Manchester to manage and resolve complex networking issues while ensuring customer satisfaction. This hybrid role is ideal for candidates with solid experience in TCP/IP, routing, and switching. The position offers a salary up to £35,000 and a comprehensive benefits package, including annual leave and private healthcare, within a dynamic MSP environment.

Benefits

27 days annual leave plus bank holidays

Option to buy extra days

Private healthcare

Qualifications

• Solid 2nd line background in network support.
• Good understanding of MSP support and customer interaction.
• 2+ years experience in network support role.

Responsibilities

• Keep customer networks running reliably.
• Resolve complex networking issues and keep customers informed.
• Carry out health checks and audits to improve service quality.

Skills

Network support

TCP/IP

Routing

Switching

Firewalls

WLAN

Tools

Fortinet

Juniper

Ruckus

Cisco

Job description

Job Role: 2nd Line Network Support Engineer

Location: Manchester (Hybrid)

Salary: Up to £35,000, plus an excellent benefits package

The Opportunity for you

If you re a Network Engineer who enjoys hands-on networking work and wants to join a provider where the network function is taken seriously, then this could be for you.

The business is growing and continuing to invest in its network capability. They re expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and spending time improving how the network is designed, monitored and supported. There s a clear focus on automation and software-defined networking, but without losing sight of day-to-day service delivery.

They re adding to the network team due to growth and they want engineers who have their finger on the pulse by way of what's next in this industry.

The Role

As a 2nd line Network Support Engineer, you ll be part of the team responsible for keeping customer networks running reliably and resolving more complex issues when they arise.

You ll take ownership of incidents from start to finish, working through problems methodically and keeping customers informed. The work covers LAN, WLAN, routing, switching and firewall technologies, including access point and RF issues, performance troubleshooting, firewall rules, VPNs and security policies.

Alongside reactive support, you ll also carry out regular health checks and audits across the customer estate to spot potential issues early and improve overall service quality. It s a busy MSP environment, so you ll need to be comfortable managing multiple tickets at once and taking part in a 24/7 on-call rota.

The Environment

You ll be joining a network team that deals with large-scale, real-world infrastructure rather than just small standalone setups. There s exposure to carrier-grade networks, data centre environments and modern networking tools.

What they re looking for

They re looking for someone with a solid 2nd line background who understands MSP support and is comfortable dealing directly with customers. You ll ideally have a couple of years experience in a network support role, good fundamentals across TCP/IP, routing and switching, and hands-on experience supporting WLAN and firewall technologies.

Experience with Fortinet firewalls would be useful, and exposure to vendors such as Juniper, Ruckus or Cisco would help, but they re realistic about this. What matters most is that you can troubleshoot properly, communicate clearly, and take responsibility for issues until they re resolved. Certifications like CCNA or vendor-specific quals are a bonus, not a requirement.

Package

The role is paying up to £35,000 and comes with a strong benefits package. You ll receive 27 days annual leave plus bank holidays, with the option to buy extra days if needed. As well as this, private healthcare is included.

Next steps

If this sounds like something you d be interested in, you have three options:

• Call Joe White at CRG TEC to talk through the role and the business
• Drop Joe a message if you want to ask a few questions first
• Or, if you re happy with what you ve read, attach your CV and Joe will be in touch