2nd Line Network Engineer

83zero Limited; London; On-site; GBP 45,000; Full time

Job summary

A technology solutions provider in London is seeking a 2nd Line Network Engineer to support enterprise-grade network solutions. This role involves troubleshooting customer network issues, managing support tickets, and documenting solutions. Ideal candidates will have networking certifications, a strong understanding of protocols, and excellent communication skills. The position offers a salary of £45,000 plus a 10% shift allowance and various benefits.

Benefits

10% Shift Allowance

Career development opportunities

Health benefits

Qualifications

• CCNA R&S or JNCIS-ENT level understanding.
• Knowledge of Layer 2 and Layer 3 protocols.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot customer technical faults.
• Manage support tickets and incidents.
• Document solutions using OSS tools.

Skills

Understanding of networking equivalent to CCNA R&S or JNCIS-ENT

Strong knowledge of Layer 2 protocols

Excellent communication skills

Strong customer service focus

Ability to work independently and collaboratively

Education

CCNA, CCNP and/or JNCIS certifications

Tools

Cisco

Meraki

Juniper

Wireshark

Job description

Social network you want to login/join with:

Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off

2nd Line Network Engineer

Location: London

Type: Permanent

Shifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days Off

Salary: £45,000 + 10% Shift Allowance + Benefits

About the Role

We're looking for a Network Support Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries.

Key Responsibilities

• Troubleshoot and resolve customer technical faults across a wide range of network technologies
• Manage support tickets, incidents, and change requests efficiently and professionally
• Document customer solutions using OSS tools, Visio diagrams, and technical write-ups
• Work closely with 3rd line engineers and internal teams for escalations
• Assist the delivery team in configuring and implementing new customer projects
• Maintain consistent and professional communication with customers

Technical Environment

You'll be working within a broad and modern technical stack, including:

Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper

Wireless: Cisco, Meraki, Aruba

SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage

Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K

Skills & Experience Required

• Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level
• Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP)
• Excellent communication skills - both written and verbal
• Strong customer service focus with a proactive and professional attitude
• Ability to work independently and collaboratively within a shift-based team
• Willingness to take ownership and continuously develop technical skills

Desirable (Nice to Have)

• CCNA, CCNP and/or JNCIS certifications
• Experience with Unix/Linux systems and scripting (Python, Bash)
• Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls
• Familiarity with Alcatel SR & ESS
• Comfortable using network analysis tools like Wireshark

Apply Now:

Ready to elevate your networking career? Click "Apply" to submit your CV and take the next step in joining a company that invests in your growth and success.