2nd Line MDM & Mobile Device Engineer

akkodis; Hatfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Hatfield is seeking a 2nd Line Support Engineer to oversee the support and configuration of mobile devices. This role involves close collaboration with technical teams and customers, managing incident queues, and ensuring compliance with security standards. Ideal candidates will have experience in mobile device management and skills in tools such as Workspace ONE Unified Endpoint Manager. Join this established team to gain exposure to emerging technologies and development opportunities.

Qualifications

• Proven experience in a 2nd line support mobile endpoint engineering role.
• Security (SC Clearance) or able to achieve.

Responsibilities

• Oversee the configuration and support of mobile devices.
• Liaise with internal technical teams and customer stakeholders.
• Manage incident queues and SLAs in mobile device support.

Skills

2nd line support experience

Mobile Device Management

Configuration Management

Workspace ONE Unified Endpoint Manager

Mobile operating systems (iOS and Android)

Collaboration with technical teams

Tools

Workspace ONE Unified Endpoint Manager

Apple Business Manager

Entra ID

M365

Android Enterprise Manager

Samsung KNOX

Job description

A leading service provider in Hatfield is seeking a 2nd Line Support Engineer to oversee the support and configuration of mobile devices. This role involves close collaboration with technical teams and customers, managing incident queues, and ensuring compliance with security standards. Ideal candidates will have experience in mobile device management and skills in tools such as Workspace ONE Unified Endpoint Manager. Join this established team to gain exposure to emerging technologies and development opportunities.