2nd Line IT Technician - WNAT (Based at Springwood High School)

West Norfolk Academies Trust; King's Lynn; On-site; GBP 28,000 - 32,000; Full time

Job summary

An educational organization in King's Lynn is seeking a 2nd Line IT Technician to support ICT across multiple schools. The role involves hardware and software maintenance, user support, and ticket resolution. Ideal candidates will have experience in IT support, excellent communication skills, and a commitment to enhancing learning through technology.

Qualifications

• Good working knowledge of maintaining ICT hardware and software.
• Experience in a school environment is advantageous but not essential.
• Ability to assist with configuration, support, servicing, and repairs.

Responsibilities

• Ensure availability of excellent ICT facilities in schools.
• Provide support, advice, and guidance to users.
• Monitor and resolve help desk tickets.

Skills

Excellent communication skills

Organizational skills

Resilience

Knowledge of Microsoft Windows Networking

Experience with Apple products

Experience with Google Chromebooks

Education

Experience as an IT Technician

Tools

Microsoft Windows

Google Workspace

Networking equipment

Job description

Job Summary

West Norfolk Academies Trust are seeking a 2nd Line IT Technician. Reporting to the Trust ICT Manager, you will be a focal point within the schools for all ICT related issues. This is a great opportunity to join an extremely friendly, committed and supportive team of staff.

Start Date: ASAP

Salary: Scale F, Point 12-17 (£28,598 - £31,022 FTE)

Hours: 37 hours per week, 52 weeks per year

Email: [e-mail]

Website: Trust - https://www.westnorfolkacademiestrust.co.uk/ Springwood High School - https://www.springwoodhighschool.co.uk/

Purpose of the Job

Main responsibilities will be to ensure the availability of excellent ICT facilities across the Trust Primary schools either remotely or via site visits. Ensure hardware and other systems are highly maintained and that staff, pupils and parents are supported in using ICT to enhance learning.

You will possess a good working knowledge of maintaining ICT hardware and software including Microsoft Windows Networking, Apple products and Google Chromebooks.

The successful candidate will have a demonstrable background as an IT Technician. They will also have resilience and excellent organisational skills, be an excellent communicator with outstanding interpersonal skills as these are crucial as you liaise with staff and students daily.

Working with the central ICT team you will have the support you need to carry out your responsibilities effectively. Previous experience working in a school environment would be advantageous but is not essential.

You will also be required to provide cover for colleagues.

Responsibilities

General

• Provide support to the workforce across the trust ensuring that ICT hardware and software is fit for purpose and in working order.
• Provide advice, support, training and guidance to users.
• Assist with configuration, support, servicing and repairs of ICT equipment in line with the Trust ICT Roadmap.
• Administer arrangements for securing data, ensuring back-up procedures, disaster recovery plans and other systems are working effectively.
• Provide support for academy IT systems such as VLE, website, internet, MS Office, school MIS system etc.
• Monitor, respond and resolve tickets logged on the help desk, escalating complex issues as appropriate, as well as proactively identifying and resolving issues.
• Provide support during lessons in the use of ICT equipment.
• Document all faults and resolutions, accurately and systematically.

Hardware

• Carry out fault‑finding, repairs and hardware upgrades on Printers, PC, Laptops and teacher tools such as visualisers and interactive boards.
• Managing networking switches, WIFI APs, fibre and cat6 cabling.

Software

• Application deployment and upgrades.
• Maintain the web filtering system safeguarding students.

Support

• Assist 3rd line support when needed.
• Communicate with both hardware and software vendors regarding problems or support issues.
• Communicate with Internet Service Provider regarding internet issues.
• Organise warranty returns.
• Maintain the service desk call stack.

Administration

• Complete manual orders if required.
• General Windows Active Directory and G‑Suite administration.
• Ensure ICT system documentation is maintained.

Management

• Identify and execute projects to ensure the ICT system are maintained and improved.
• Take a lead role in mentoring junior members of the ICT team.

Personal and Professional Conduct

The duties and responsibilities listed in this job description provide a summary of the main aspects of the role. This is not an exhaustive list and the post holder may be required to carry out other tasks, as deemed appropriate to the grade and nature of the post. Due to the routine of the school, the workload may not be evenly spread throughout the year. Flexibility of hours, and a flexible attitude and willingness to assist others in the team, when required is necessary.

Closing Date for Applications

28th November 2025

Interview Dates

Week commencing 1st December 2025

How to Apply

For this vacancy, please click the 'Apply for Job' button to complete our online application form. Please note that we reserve the right to close this vacancy early if a suitable field is met.

Equality, Diversity and Inclusion

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We are an equal opportunities employer and welcome applications from minority ethnic communities and those with disabilities. An enhanced DBS check will be required.

Background Checks

As part of our recruitment process it is necessary for us to perform an online social media check. The reason for the online search is to identify any matters that might relate directly to our legal duty to meet the safeguarding duties set out in KCSIE. There is no other purpose for a search.

This post is likely to come under the requirements of the Childcare (Disqualifications) 2009 Regulations and the successful applicant will be required to complete a declaration form to establish whether they are disqualified under these regulations.

This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post.