2nd Line IT Technician: Escalations & Multi-Site Support

West Nottinghamshire College; Mansfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in the UK is looking for a Technician in 2nd Line IT Services to handle complex technical issues and maintain high customer service standards. The ideal candidate should possess an IT qualification at level 2 or equivalent, have strong problem-solving skills, and be willing to work towards a level 3 qualification. The role involves supporting hardware, software, and network issues across various sites, requiring travel and flexible working hours. A full clean driving license is necessary for this role.

Qualifications

• Candidate must have a customer-focused approach.
• Full clean driving license required for travel between sites.
• Flexibility to work weekends and evenings as needed.

Responsibilities

• Serve as the 2nd Line for all IT Services issues.
• Lead on routine maintenance for IT hardware and software.
• Conduct root cause analysis for recurring incidents.

Skills

Problem-solving

Customer service

Technical proficiency

Education

IT qualification to level 2 or equivalent

Willingness to work towards level 3 qualification

Tools

Microsoft 365 suite

Active Directory

Remote desktop services

Job description

An educational institution in the UK is looking for a Technician in 2nd Line IT Services to handle complex technical issues and maintain high customer service standards. The ideal candidate should possess an IT qualification at level 2 or equivalent, have strong problem-solving skills, and be willing to work towards a level 3 qualification. The role involves supporting hardware, software, and network issues across various sites, requiring travel and flexible working hours. A full clean driving license is necessary for this role.