2nd Line IT Technician

Logic Business Systems Ltd; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services provider in Carlisle is seeking a skilled 2nd Line IT Technician to provide advanced technical support and resolve complex IT issues. The role involves troubleshooting hardware/software, network management, and delivering exceptional customer service. Join a dedicated team focused on excellence and innovation in technology, with opportunities for professional development and career progression.

Benefits

Company pension scheme

Free on-site car parking

Birthday day off

Sickness bonus scheme

Early finish on Fridays

Qualifications

• Proven experience in a 2nd line support role.
• Strong knowledge of Windows operating systems.
• Experience with network troubleshooting and server management.
• Familiarity with cybersecurity principles and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Provide 2nd line support for hardware and software issues.
• Troubleshoot and resolve network and server problems.
• Assist with installation, configuration, and maintenance of IT equipment.
• Monitor and maintain systems and networks for optimal performance.
• Support the implementation of IT projects and system upgrades.
• Deliver exceptional customer service and technical support.

Skills

2nd line support

Windows operating systems

Network troubleshooting

Server management

Cybersecurity principles

Problem-solving

Interpersonal skills

Job description

About Us

Logic Business Systems Ltd is a multi-award-winning business technology specialist based in Carlisle, with nearly 40 years of experience in IT services, telecoms, and print solutions. As a leading Managed Service Provider (MSP) and Cyber Security Provider, we deliver high-quality IT and cybersecurity solutions to a diverse client base. Our team is driven by a passion for technology, a commitment to excellence, and a strong focus on customer satisfaction.

The Role

We are looking for a skilled and motivated 2nd Line IT Technician to join our dynamic team. You will play a key role in providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients’ IT infrastructure.

Key Responsibilities

• Provide 2nd line support for hardware and software issues.
• Troubleshoot and resolve network and server problems.
• Assist with installation, configuration, and maintenance of IT equipment.
• Monitor and maintain systems and networks for optimal performance.
• Support the implementation of IT projects and system upgrades.
• Ensure compliance with company policies and industry best practices.
• Deliver exceptional customer service and technical support, both remotely and on-site.

Requirements

• Proven experience in a 2nd line support role, ideally within an MSP or cybersecurity environment.
• Strong knowledge of Windows operating systems.
• Experience with network troubleshooting and server management.
• Familiarity with cybersecurity principles and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and collaboratively.
• Prior experience in IT support or help desk roles is essential.
• Background in customer service is a plus.

Benefits

• Company pension scheme
• Free on-site car parking
• Birthday day off
• Sickness bonus scheme
• Early finish on Fridays

Why Join Us?

Be part of a forward-thinking, award-winning team. Work on exciting projects with cutting-edge technology. Enjoy opportunities for professional development and career progression in a supportive and collaborative work environment.