2nd Line IT Support Technician

Digital Waffle; Cambridge; On-site; GBP 25,000 - 27,000; Full time

Job summary

A growing IT consultancy in Cambridge seeks a 2nd Line IT Support Technician to provide support to a diverse client base. This role involves managing IT systems, collaborating closely with clients, and offers opportunities for professional development through hands-on experience. Candidates should have at least 2 years of IT support experience and a valid UK driving licence. The position offers a competitive salary and benefits including a pension scheme and a cycle to work scheme.

Benefits

Company pension

Cycle to work scheme

Free parking

Qualifications

• Minimum of 2 years' IT support experience (or equivalent capability).
• Full, clean UK driving licence and access to a car (site visits required; mileage reimbursed).

Responsibilities

• Provide IT support to clients in various environments.
• Manage and troubleshoot IT systems and services efficiently.

Skills

IT support experience

Windows Server

Windows 10 & 11

macOS

GPO

DNS

DHCP

Microsoft Exchange Online

Office 365

Active Directory

Hyper-V

VMware

Firewalls

VPN implementation

Sophos AV

Endpoint Encryption

SharePoint Online

Microsoft Office

Knowledge of Linux systems

Job description

Job Title: 2nd Line IT Support Technician
Location: Cambridge
Salary: £25,000 - £27,000 + Benefits

The Role
We are a growing and well-established IT consultancy, providing support to a range of clients from innovative start-ups to large multinational organisations. Our team enjoys a hardworking yet friendly and flexible environment, where professional growth and ongoing training are encouraged.

This role offers the chance to work on a wide variety of projects and technologies, with opportunities to develop your skills further through hands-on experience and targeted training.

Key Skills & Experience
The ideal candidate will have experience in, or exposure to, the following:

• IT support experience (minimum 2 years preferred)
• Windows Server (2016-2025)
• Windows 10 & 11
• macOS
• GPO, DNS & DHCP
• Microsoft Exchange Online and Office 365
• Active Directory
• Hyper-V / VMware
• Firewalls, VPN implementation and configuration
• Sophos AV and Endpoint Encryption
• SharePoint Online
• Microsoft Office (2010-2016)
• Knowledge of Linux systems (desirable)

About You

• Personable, with strong organisational skills and attention to detail
• Able to manage your own workload effectively
• Confident working both remotely and on-site with clients

Requirements

• Minimum of 2 years' IT support experience (or equivalent capability)
• Full, clean UK driving licence and access to a car (site visits required; mileage reimbursed)
• Company pension
• Cycle to work scheme
• Free parking

If you are interested in this role, apply directly or email a copy of your CV

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Message

Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.

Permanent

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